rebeccachengyun
September 14, 2024
The room is quite big, but the service is not satisfactory. I booked two rooms for two nights each. When I checked in, the front desk could only find one. It took a long time to check in. The next day, I hung a sign for no cleaning and didn't let the waiter clean the room. When I came back in the afternoon, I called the front desk to help send a few towels and toothbrushes to replenish them. I was actually suspected and said that they had been serviced and would not provide services anymore. I told him the reason and was asked to check the room. Then a big man came and asked to open the door to check. It was found that it was indeed not cleaned, so towels were sent, but there was no toothbrush. I asked him to send another toothbrush, but he still refused and said that the guest should get it himself. It's really speechless. Is Novotel too high? Or...? It's rare to see a xxxxxxxxx star hotel that actually turns its face to the residents
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