I had specifically asked for a room with two beds, as we would be 2 friends, a double room! We were in a group of 5 people. They were unable to reserve a room with two beds nor were they able to modify our reservation. What demonstrates greater incompetence was the fact that they assigned a “triple” room, with two beds and a sofa bed, to one person in our group who checked in a few minutes earlier and was alone…. Fortunately, as we were in a group, we were able to swap rooms between us! I cannot help but criticize the lack of concern and even incompetence of the staff who checked us in. I understood that there were no more rooms, since they were full, now I don't understand how within the group they allocate rooms in that way! A little ridiculous….
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