Hotels Near Playa CocoBongo in Cancun
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Avenida Kukulkan | 0.81km from Playa CocoBongo
Royalton Suites Cancun
JJazzJazz 2023.09.21
This was a beautiful hotel. I had a great time! Hotel was very clean & staff were AMAZING. Also it’s very entertaining you guys must stay here on your visits 😊😊😊😊 My room was beautiful as well guys ocean front 😍
Very Good
111 reviews
4.1/5
Price from
MYR 1,535
per night
Zona Hotelera | 0.86km from Playa CocoBongo
With a stay at Beachscape Kin ha Villas & Suites in Cancun (Zona Hotelera), you'll be a 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by foot from Forum Beach. This beach aparthotel is 0.8 mi (1.3 km) from Cancun Convention Center and 3.7 mi (6 km) from La Isla Shopping Mall.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an outdoor pool. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Albufera, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Stay in one of 130 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
GGuest User 2022.10.03
The Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!
Very Good
136 reviews
4.1/5
Price from
MYR 424
per night
Avenida Kukulkan | 1.58km from Playa CocoBongo
With a stay at Wyndham Alltra Cancun All Inclusive Resort in Cancun (Zona Hotelera), you'll be a 3-minute drive from La Isla Shopping Mall and 10 minutes from Tortuga Beach. This 4-star aparthotel is 3.7 mi (5.9 km) from Langosta Beach and 4 mi (6.4 km) from Iberostar Cancun Golf Course.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentary water park, and a sauna. This Mediterranean aparthotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Casa de Rosa, one of the aparthotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This aparthotel has facilities measuring 5726 square feet (532 square meters), including conference space. Free valet parking is available onsite.
Make yourself at home in one of the 458 guestrooms featuring refrigerators and plasma televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
NNomier 2022.08.30
We had an amazing time at this resort.
My wife and I were blown away at the exceptional service we received from the staff at this resort. It is not possible to name everybody personally but the guys at the Café Mexico were incredibly nice, specifically Roberto, Stephanie and Hector. The waiters, servers, room service, bartenders, people at the check in/out counter, literally everybody made this trip even more special for us. We highly recommend this place. We only left once to go jet skiing but spent the rest of our time at the resort, we just really loved the service we received here.
Excellent
50 reviews
4.4/5
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Avenida Kukulkan | 2.37km from Playa CocoBongo
With a stay at Hotel NYX Cancun - Near La Isla Shopping Mall in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Forum Beach. This beach hotel is 4 mi (6.4 km) from Iberostar Cancun Golf Course and 5.5 mi (8.9 km) from Delfines Beach.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Deck, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 195 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
AAnonymous User 2024.04.10
Well maintained facilities, impeccable cleanliness. Very pleasant reception, everyone was very attentive. The food is varied and very good. The location is great and the view from the rooms is incredible. Close to the most chic shopping mall in Cancún (La Isla). Great drink and food options in the restaurant. Swimming pool with music, most of the day. Good stretch of beach for walking. Jetski rental on the beach in front of the hotel.
Outstanding
82 reviews
4.7/5
Price from
MYR 514
per night
Avenida Kukulkan | 2.72km from Playa CocoBongo
Hello and welcome to Canopy by Hilton Cancun La Isla, a new, urban hotel beside the lagoon in Cancun hotel zone. Enjoy being steps from some of the best shopping brands, restaurants and white sand beaches. We will introduce you to the neighborhood with a local welcome gift at check-in.
At Canopy, we have got you covered. Our Just-Right Rooms are comfortable, modern spaces with the amenities you want, like free WiFi, a 55-inch HDTV, murals from local artists and our exclusively designed Canopy beds. Deluxe rooms feature views of the ocean and double shower, while our suites include a living room, dining area, espresso/bar cart and hanging chair as well as signature Canopy bathrobe. Feel better going forward and fill up your bottles with filtered water on every floor.
Welcome the day in the cafe with a delicious artisanal breakfast made with fresh ingredients and local produce or have a Canopy Break Fast bag delivered to your door. Dine at Azulinda Cafe and Bar or head to the roof to sip cocktails, fresh juices or coffee al fresco.
Enjoy the view while working out or relaxing poolside at our rooftop fitness center and outdoor pool. If there is business to be done, settle into our co-working space with comfortable seating and plenty of charging outlets. We also offer three boardrooms for meetings and events, and our beautiful terrace will accommodate up to 36 guests. Enjoy all Hilton Honors benefits at our Energizing hotel.
GGuest User 2024.05.20
Environment: The hotel environment is very good, the location is very good, the business district is right outside, and it is very convenient for eating and shopping
Sanitation: Clean and tidy, the beach closest to the hotel is not very clean
Facilities: Complete and complete
Outstanding
120 reviews
4.6/5
Price from
MYR 731
per night
Zona Hotelera | 5.07km from Playa CocoBongo
Located in Cancun (Zona Hotelera), Temptation Cancun Resort - Adults Only is steps from Playa Tortugas and a 3-minute drive from Puerto Cancun Marina Town Center. This all-inclusive hotel is 6.8 mi (10.9 km) from La Isla Shopping Mall and 4.2 mi (6.7 km) from Ultramar Ferry Puerto Juárez.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at She, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 428 individually decorated guestrooms, featuring iPod docking stations and LED televisions. Bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and minibars, as well as phones with free local calls.
GGuest User 2022.10.11
Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.
Excellent
108 reviews
4.3/5
Price from
MYR 1,614
per night
Zona Hotelera | 7.1km from Playa CocoBongo
A SPARKLING CARIBBEAN JEWEL
Make your entrance in one of the most desirable locations in all of Cancún. Breathe in the ocean air. Sway in a balcony hammock. Soak up the sun and scene at Bungalow Beach Club. Treat yourself at the spa. Take a swing at 18 holes. Recharge in a gorgeous suite. Welcome to SLS Cancun, a siren of the Caribbean calling you to its shores.
GGuest User 2023.07.08
Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.
Very Good
103 reviews
4.1/5
Price from
MYR 541
per night
Avenida Kukulkan | 7.4km from Playa CocoBongo
Sea breezes and turquoise waters welcome you to our prime beachfront location on Cancun's famed “Hotel Zone”. Our all-inclusive hotel offers 8 restaurants and bars plus a Grab & Go market. Wake up to ocean views, play all day with activities for the entire family, and round out the night with spectacular entertainment.
GGuest User 2024.01.17
We had a wonderful experience at La Luce Italian restaurant. The food was delicious, authentic, and well-presented. I enjoyed every bite of my meal. The service was excellent as well. Our hostess, Diana, greeted us warmly and seated us promptly. Our waiter, Ismaiel, was very helpful and interactive, checked on us frequently, and made us feel welcome. He also had a good sense of humor. The chef, Sergio, personally came to say hi and thanked us for dining at his restaurant. He was very friendly and professional. The manager, Rizo, also stopped by our table and asked us about our experience. He was very courteous and attentive especially to our dietary restrictions. Hats off to him for going all the way to Maxal to get 3 milk cake for us. I would highly recommend this restaurant to anyone looking for a cozy and satisfying Italian meal. It was one of the most memorable dining experiences I have had in Cancun
Excellent
116 reviews
4.4/5
Price from
MYR 1,517
per night
Downtown Cancun | 9.51km from Playa CocoBongo
With a stay at Suites Gaby Cancun, you'll be centrally located in Cancun, within a 10-minute walk of Plaza 28 and Las Palapas Park. This hotel is 1.9 mi (3 km) from Las Plazas Outlet Cancun and 1.9 mi (3.1 km) from Plaza Las Americas.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Enjoy a meal at The Turtle, or stay in and take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Stay in one of 54 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User 2022.01.10
The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.
41 reviews
3.7/5
Price from
MYR 132
per night
Zona Hotelera | 9.92km from Playa CocoBongo
With a stay at Royal Solaris Cancun - All Inclusive, you'll be centrally located in Cancun, within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. This all-inclusive property is 4.4 mi (7.1 km) from La Isla Shopping Mall and 11.1 mi (17.8 km) from Moon Palace Golf Club.
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Las Fuentes, one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 299 guestrooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User 2023.03.26
Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.
Excellent
123 reviews
4.3/5
Price from
MYR 600
per night
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Select dates to view pricesLatest Reviews for Cancun hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.5/5
Excellent
GGuest UserAfter the trip to Cancun, I felt exhausted. Marriott's magical operation was beyond my understanding. I booked a Club 91 King Room for the first night, and the second night renewal fee increased by 1,500, and I changed to a Seaview Deluxe King Room:
1) I booked a Seaview Deluxe King Room, but found it was a twin room when I checked in, and it was very humid. I didn't bother to ask the front desk to change it;
2) Club 91 offers a free SPA, but when I made an appointment, I was told that it was just a hand, which lasted for about a few minutes, without the body. I enjoyed it for nothing, but the hand was not needed;
3) When checking out, I checked out the Seaview Room first. The list showed 6 lines including room fee and various taxes, all on the bill. Fortunately, I could speak some English, so I asked the front desk one more question. They said that I had already paid other fees except the resort fee on Ctrip, so why did I have to pay? Then I checked;
4) When I settled the Club 91 bill again, the amount I had paid was not on the bill, but there was an additional mini bar consumption. I was so busy that day that I only drank 2 bottles of free water in the room, and then I checked again;
5) I asked the hotel how many pesos it would cost if I could help call a taxi to the airport? The reply was 700. I happened to see a taxi driver waiting for passengers. I asked him and he said 500, so I got in the car without hesitation.
6) I forgot a beloved dress in the room when I checked out. After I left, I found out that I forgot to call the hotel again. They said they didn’t see it. They swore that the dress was only worn in the hotel and never left the hotel lobby. I asked for a day, but they still said no. I still feel sad.
Looking back, I don’t know if these are pitfalls or coincidences?
The hotel front desk and Club 91 staff are very friendly, and the facilities, environment, outdoor swimming pool, and exclusive beach are all good.
4.3/5
Excellent
GGuest UserOur flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!
4.3/5
Excellent
GGuest UserOverall we had a good stay. The hotel hosted our event of the Motosurf World Cup so I'm sure they have a lot of extra people then usual. With that being said there could have been more seating but I think we just had a lot of people there for the event. Bedroom provided ALOT of clothing storage space, beds were comfortable, a ceiling fan, daily room service (possibly twice daily on several occasions without asking), the rooms were just lovely overall. The staff were all very welcoming from cleaning crew, front desk, Gilberto and Moises always there for you when you needed help with bags, transpiration or a friendly face. There is an excursion office located in the hotel just a little off from the lobby. 3 kitchens to order from inside the hotel as well. (Common area) Located on the 12th floor there is a beautiful Gym with separate men and women sauna and indoor jacuzzi. (S floor) meeting and event rooms The hotel is conveniently located next to a shopping mall with plenty of dining options, shopping, OXXO (similar to 711), movie theatre, zip line, food court up top, a gym and so much more. We honestly went out to dinner every night here. ***** DO NOT GO TO Catina Kitchen Lat. 20. They literally looked at us Americans and saw dollar signs and made ordering extremely difficult as if they've never dealt with tourists before. We even spoke Spanish and the entire meal was just a really bad experience. *** Highly recommend CAO and Montemare Everything looks high end and food quality is, but the prices were so cheap it was just a fantastic experience to splurge with amazing meals and not break the bank. Masks were still worn around dining room and buffet, other than that not necessary. They have a little shop in the lobby that's nice for minor things and those forgotten items. Don't ask them to change the color or bend down extra, she gave me attitude because I asked her for a NON pink toothbrush for my boyfriend ”bro your really going to make me bend down again” .... Bro?!? (I'm a female and by no means a bro) I couldn't believe it more funny than anything. This hotel is more of a business luxury vibe, not a Cancun party hotel. Yet very nice if you like to come ”home” to tranquility. Thanks for hosting all of us!
4.2/5
Very Good
This hotel was unbelievable good value. We stayed here for a night en route to Isle Mujeres. Lively small hotel with tropical garden and small Pool. A great introduction to tropical Mexico coming from a cold and wet Ireland. The young man in reception was so nice and spoke some English. So after a quick check in we went to our room to drop the bags as it was around 9pm and we meeded to eat. We went across the road to a lovely outdoor pizzeria and had a delicious pizza. Again staff there were so friendly. Came back to bed. The room had two double beds for 4 of us and it was grand. Hot showers, clean room and comfy beds. Breakfast the next morning was delicious. We thought it would be a continental Breakfast but we had a proper Mexican breakfast. We left that morning but could have stayed a few more days as it was so nice. I would definitely recommend this hotel . There were kids enjoying the pool as we left. The pool area is shaded as are the grounds so it’s like an oasis in the city.
3.8/5
MMelissaPros
Location. Rooms, hotel grounds
The location is about 5-10 min walk to the main area of downtown with all the shops and markets.
The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day.
The property has a front gate so it made the hotel feel very secure and safe at all hours.
Overall no issues with the hotel itself.
Cons
Communication and checkin
I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel).
I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
3.7/5
The hotel is in a nice location in hotel zone of Cancun, the premise around the swimming pool is beautiful and the stuff in the reception is friendly. The room was quite big. On the negative side, you cannot open the windows because of the mosquitos. It is nothing to protect you against them. It is EXTREMELY HUMID and smells MOLD. I couldn’t breath at the second day and I started coughing. It can be noisy. The bedsheets have marks and are worn out as many things in the room. I found a living huge cockroach in the bathroom which I killed. - They need a good pest control On 13th February 2024 at 1:30 AM, a security guy from the stuff knock hard my door and since I didn’t reply, he OPEN IT. I woke up and scream to him and he asked “occupado?” then he left. I confronted the next day, but he played it dumb. I was feeling unsafe after that.
3.5/5
GGuest UserI enjoyed my stay at Krystal Urban Hotel! I received excellent service from the staff. I felt at home. I definitely recommend this hotel to anyone on a tight budget The Aquamarina restaurant serve delicious food. The breakfast is my favorite because it has a variety of home cooked foods. The staff, Rodolfo and Karen, work very hard managing the breakfast shift well- they keep the shift running smoothly.
3.5/5
The beach is really nice and kept clean. We came the Oct 14-21, 2024. It rained every day we were there. We played on the beach and jumped waves when the weather permitted it. We swam in the pool and enjoyed time together. We did visit Chichen Itza. I recommend visiting this one of the 7 wonders of the world. Breakfast and lunch buffet had a lot of good options. Dinners were a nightmare because the food didn't always come as described on the menu. The wait and food service was extremely slow. The house keeping did a good job of cleaning our rooms. The outside beach and pool staff were very good at checking in on us to make sure we had what we wanted. The list of childrens activites never happened which was sad. I don't know if that was because of the rain, or they just didn't do them.
3.3/5
MMichael AsferachewI had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.
3.1/5
GGuest UserThe accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday.
Earl
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