Guest User
March 25, 2024
The room is spacious, the central swimming pool is nice, and the breakfast is great. But the female receptionist wearing big-framed glasses at the front desk was mean-spirited and had a very bad attitude. I originally booked two rooms, but she said she only booked one and gave me a room on the first floor. The room was very damp and smelled like a damp toilet. The toilet was broken and needed to be repaired. Asked her to change to a room upstairs, she said she didn't have one and could only wait for repairs. As a result, the room service staff took the initiative to help us change to a room on the second floor. After I found the two rooms shown on my order book, I went to the front desk and found another male receptionist at the front desk. The male receptionist proactively offered to help us move to two rooms next to each other on the fourth floor. She said to her male colleague in Spanish with an expressionless face that we were in trouble, and she changed it several times. It turned out that my child knew Spanish and the translator told me on the spot...
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