BreakFree Capital Tower Canberra

The service was great. The hotel is also easy to find. The location is very good. I requested a high floor room and was arranged for a 19th floor. The view is beautiful, you can see the Parliament House across the river. The sheet and quilt were not very clean. The facilities are a little bit old.

Hotel didn’t prepare the bed as I requested at the booking. I asked for better level and lake view room as I have kids who expect to look at the lake but eventually the hotel allocated my big family at the lowest level with the view facing the car park! Lot of noise over the night! My family couldn’t sleep well! I won’t come back again.

More Fawlty Towers than Capital Tower. The online photos certainly don’t match the reality of what you get. We had booked a two-bedroom apartment, but upon arrival, it was clear the space was in desperate need of refurbishment. The apartment was musty, with marked walls and a layout that felt poorly thought out—more like a storage room than a living space. However, the gentleman at reception was very helpful, showing us a few alternative rooms. The alternative room we chose had a lake view instead of the construction site on the “city side.” The receptionist did mention the tower was undergoing changes and improvements, which is certainly needed. The lifts, for example, felt unreliable, and the recorded voice sounded muffled, as though it hadn’t been updated in decades. There’s a gym in the basement, but it feels stuck in the 1980s with outdated equipment in desperate need of a refit. On the third day, we were disturbed by loud banging from the apartment above, where it sounded like furniture was being rearranged non-stop. When we raised this with reception, the female staff member was less accommodating, treating our complaint as an inconvenience, though she did say she would follow up with the noisy guests. Overall, the stay was very disappointing, and I would definitely advise others to steer clear until substantial improvements are made.

Beds and room were very comfortable and clean. Great location Fabulous stay and great value for money we had a 2 bedroom so spacious enough for 2 couples. Checkin and checkout was a breeze and parking was convenient. Wifi worked well and great to know if you had a longer stay you have a washing machine and dryer

The experience my family had at the Breakfree was lovely, spacious and very conveniently located near Floriade. The apartment was clean and ready, stains were noticed on the grey couch and 2 of the bedroom balcony doors were left unlocked when we arrived. One of the lifts at Breakfree was also out of service, which delayed our movement ...along with many other people holidaying or residents. I feel I need to point out about the ensuite bathroom shower tiles as they need a good scrub down as there was mold building up on them. The breakfast wasn't really worth the price at the Pepper's restaurant across the road. The spread was minimal and very cheap looking. Coffee we had to pay extra for a latte or cappuccino. Not the standards I expected when paying $37 per person. Dinner at Pepper's was lovely. Concierge service was wonderful, kind and very accommodating.

Absolutely disgusting property! Dirty, old, smelly, mouldy!!! Rooms aren’t cleaned at all - toilet paper and rolled up paper behind curtains and bandaids on the lounge/floor. Toilets and aircon vents broken. Linen stained with yellow stains and blankets covered in hair.