Campamento Canaima - All Inclusive

It was one of the best experience and adventure in many years. Before visiting the place, I had not much expectation as it is such an exile location. However, the hotel itself was very spot on. The lobby, restaurants and room were clean and well-maintained. Service was also impeccable despite having few staffs able to communicate in English. Wifi was available in good speed at lobby and beach restaurant. The only downside for me, maybe not solvable, is their using the water from the falls in use in the room. It is usable to wash body but I am not sure its suitable for brushing the teeth or washing the face. The excursions they provided was the adventure of lifetime. Adjacent Sapo and Hacha falls were marvelous. It was so wet but so enjoyable. The highlight, Angel Falls excursion, was one of best adventures in my life. South America always inspires me in some ways, the same applies to Angel Falls. The 4-hr boat adventure through rains and rapid were tiring but great. The falls is magnificent and totally worthy your difficulty and money. I just love every minute there. The camp was equipped with wifi and offered showers and appropriate toilets. These were much beyond my expectation. The food was also nice, freshly prepared and served in buffet. Overall, highly recommonded to be one of journey of your life!

ENG VERSION TERRIBLE!!! If ******** is your thing and you're willing to lose a night and have $600 per person taken from you, this is the place for you. Campamento Canaima (CN) forces you to travel by plane with Conviasa. In fact, you purchase the airplane ticket and reserve the room all through CN. However, if Conviasa decides to cancel the flight for reasons X, Y, or Z, you lose your night because these people don't take responsibility for the mistakes of a provider they force you to use. Upon arriving exhausted the next day in Canaima (the flight ended up departing at 7 AM instead of the scheduled 3 PM the previous day), the camp management did NOT apologize. They didn't mention any efforts to partially or fully compensate for the lost night. There was ZERO proactivity in solving the situation. Additionally, they assign you to a local activities coordinator (no manager) who informs us that the expeditions we had reserved must be done exhausted. There was barely time for breakfast before going out to undertake the expeditions and have the trip they want you to have, not the one you paid for, because there was NO OTHER OPTION... THAT SAID, the local staff is very decent, friendly, and cool, but the management is TERRIBLE. When we asked the manager, he gave us more excuses than a spinning top. He claimed it was Conviasa's fault, that it was the first time it happened to them, that they had no plan B, didn't know what to do, questioned why we were complaining so much, and insisted we were the only group complaining, which was a lie because several people were also requesting refunds. The management's response was a resounding NO. They simply didn't want to budge. On the last day, along with others after pressuring, the general manager told us he could accompany us to the airport to talk to Conviasa. Upon doing so, Conviasa said it had to be done in Maiquetia (Ping Pong). So, pressuring at the airport, the general manager gave us a phone number and said we might be offered some kind of discount for another hotel of theirs or a partial refund... Well, it's been 1 month since we returned from Canaima, and the man stopped responding. HERE, the responsibility lies solely with the camp. The airline ticket is purchased through them, so Conviasa is nothing more than a provider. It's SUPER poorly managed by the general manager, the owners, and the whole scheme behind these camps. There's nowhere to complain, no entity, no organization, nothing... Just leaving a one-star review here and on TripAdvisor to warn other adventurers and recommend they go to another camp/lodge because in this one, they might take your money, and you can't do anything about it. SPA Version TERRIBLE!!! Si apostar es lo tuyo y estas dispuesto a perder una noche y que te quiten $600 por persona, este es tu lugar. Campamento Canaima (CN) te obliga a viajar en avión con Conviasa, de hecho compras pasaje de avión y reservas la habitación todo a través de CN, pero si Conviasa decide can