Holiday 2 Hotel

Breakfast could be better as is always out of utensils and cutlery … food doesn’t refill too during crowded period… hotel room is clean and good… location nearby all ktv and massage

Dishonest and misleading hotel. Believe the poor reviews. Lots of ************ business in the area. I had booked hotel room for 7 days but cancelled it after staying one night. I booked two rooms via agoda. When I got to the hotel yesterday, I was informed that the included breakfast was not at their hotel. Hotel receptionist said it was hotel policy to keep passport. I told her she could take a photocopy of it but I was uncomfortable with her keeping it. She insisted that was the only way we could get the room and she would return it in the morning. Although hotel is new, it is poorly constructed and necessary amenities are lacking. Hand soap for both rooms were unavailable and hotel staff said they ran out. Rooms did not have safety latch on doors. Room safes were light metal boxes that can easily be lifted and removed from room. What’s the point? Bathtub shower is mounted about knee height, and there are no shower curtains so water drips everywhere. Breakfast was at a different hotel and was clearly stale old food that they must have put out for multiple days now. 90% of the businesses in this neighborhood are massage parlours that advertise “beautiful girls between 18-25.” Based on the men that hang around the neighborhood and the amount of massage parlours, I would not recommend any hotel in this area. Many of the hotels in the neighborhood have massage parlours attached to their hotel and have signs offering hotel room rentals by the hour. Holiday 2 hotel has a “massage parlour” as well on the 11th floor. Before I checked out I went to see if it was a real massage spa. Clearly it was not as they were not open yet and it was already noon. The room has a bed rather than a massage table. I had agoda cancel the rest of my booking with this hotel. Agoda was able to cancel for me without any charges, but the hotel refused to release my passport unless I paid for the two hotel rooms at an inflated price, their walk in price. I ended up having to pay double the rate that I had paid agoda in order to have hotel release my passport back. And the hotel had the audacity to try to charge me for the breakfast even though it was included in the agoda price. I moved to a different hotel and paid more but i am so glad i left this hotel and the neighbourhood it is in. This place will try to squeeze get every extra dollar they can from you.

The hotel location is poorly designed, the floor is granite but slippery, couple of the customers already slope and felt on their floor. The location is located nearby couple of karaoke places and the windows are not soundproof, very loud, not to peaceful for sleep. The staff are unfriendly, rude and no knowledge of what booking in advance mean. They couldn’t find my reservation, I had to politely asked them several times to look under my name and they kept giving me a hard time. The guy that checked me in wanted to hold on to my passport for security when I already paid for the night. I had to asked him to give take a picture of my passport and give me back my passport, he seemed persistent to hold on to it instead. When we wanted to rent the motorbike for $200,000. They wanted us to paid upfront, we gave him $500,000 and he did not wanted to give us change back. I had to requested for a receipt so we can get our change back later, he doesn’t seemed too happy to obliged. He never explained about the breakfast buffet to us nor give us any voucher for it. He just rudely threw the room card key to us. The front staff called me at 11:30am to rush me either to book another night with them or to check out right away. The checkout time was for noon, but they kept rushing us. I will never booked this place again nor recommend this place to anyone.