Hotels Near Marshalls in Campbell

Don’t expect to get any rest at this DoubleTree. We booked a hotel room for 3 nights. Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. The rooms were nice & clean. However, you will not be able to have a restful stay at all. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Saturday morning we told the front desk staff about the issue. They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. We told them we would be back later after our event, to get the room. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Extremely disappointing! Nothing we could do. The next issue was Monday morning. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. The rooms should be made sound proof, with sound proof windows as well. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel.

We decided to book through a site we had not used in awhile. A good deal is GREAT around the holidays, right? WRONG!!! Upon arriving, the check in process was fairly quick and simple with the young lady; nothing special or welcoming. Upon arriving at the room; we were glad as I had a class I needed to attend to and he had a long day at work! The room was gross, disgusting, smoky smelling, and as my husband touched the drape handle to move it; dust fell like snow! He started sneezing. I personally am not a smoker; so at that point I was freaking out as I smelled cigarettes had been smoked in that room at one point previous. The comforter was so nasty I would of never even wanted to sit on the bed much less sleep on it. My husband did not wish to call the front so I did! I told the girl my concerns and she did offer to switch us rooms but by that time we were so grossed out and I was a bit emotional as I was scattering by then to do my meeting via zoom and work. I told her I just could not do it as I was so disgusted and he would return the keys right away. I am glad we brought 2 cars because I was sick with the idea of my choice in hotels and the outcome! Lucky the place I booked through refunded me regardless of calling them to ask them to honor the refund first and they declined. Now I wish I would of taken photos. I mean my concerns didn't have to do with most handles missing on the furniture, etc..... It was legitimate! I don't smoke; I don't do dirty; and I refuse to settle for nothing less then clean and tidy especially during covid. I will tell you I am fair when it comes to reviews and I only write reviews when they are 5 star except today. I would of never wrote this review; I would of let the issue go as a loss of time should they have agreed to refund me under the circumstances. I don't believe in degrading a family business nor taking away from local businesses as I am a local bay area native. But I believe it was warranted. I feel bad as it is during the holidays but I stand to my code of expectation of cleanliness and hygiene.

From start to finish I really enjoyed Marriott Courtyard Campbell. I called ahead to review information about the hotel and talked to a gentleman named Wally. He was super informative and helpful. When I arrived he also addressed me professionally and was very helpful during the duration of my stay. I would say he exemplifies outstanding customer service. I use Marriott all the time and have not been this impressed or pleased in along time. Plus it is close to home for a nice getaway. Thanks Wally!

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.

Even during COVID-19 -- Marriott Residence Inn was a great stay! I always prefer to stay at Marriott Residence Inn when I travel -- because these rooms are ”mini condos” with bed, kitchen, living room, and laundromat. This stay was different -- I just wanted to have some quiet time from family during COVID-19. I'm on Weight Watchers -- so being able to bring + cook my own food worked for me when I didn't go out to eat. I was fortunate to get a room on the end -- so it was quiet which I liked. Usually this hotel room has plates, pots, pans, utensils -- all that you need in a kitchen -- but it was all taken out. I was glad to use my own plates, pans + utensils. Better safe. If I needed anything - hotel staff was just a phone call away. The hardest part was parking -- it was packed because we couldn't go anywhere during COVID-19 shutdown, even beaches were closed.

Visiting relatives In the area and chose the Carlyle based on reviews and location. Found the staff to be friendly and helpful ( Jenny and Desiree are especially awesome!). The hotel is clean and beautifully decorated. The room was spacious and well furnished., the bed very comfortable. My only negatives were the difficulty getting to and from the hotel. Traffic is very heavy in front and it is very hard to access the hotel or the freeways without driving around. Thank goodness for WAZE! Also, the slider in my room connected to a large patio that was shared by other rooms and had a large hose tangled on it. It all looked and felt unsafe.

I recently stayed because of work and having recently moved to the area was unfamiliar with the Larkspur Landing Franchise. I cannot say enough good things about the staff at this location. When I arrived at 3pm to check-in there was of course a long line of people trying to check-in at the sane time. Melissa was working, the lobby was full, she managed to check-in and completely clear out the line in the lobby in less than 15min ALONE, Impressive. The entire staff, extremely friendly, and would greet you with a genuine smile and ask you how your day was going when you walk through the hotel. The rooms are equipped with full size fridge, dishwasher, and the rooms actually have dishes, I have stayed in hotels that had a kitchen but didn’t provide dishes for travelers. Who travels with dishes? The beds are comfortable and there is a large workstation with actual office chairs. I was able to set up my laptop and create a work station which was so helpful to be able to not have to go to a FedEx to do my work. And they provided breakfast for guests, laundry(no charge), the list goes on. This truly is one of the best hotels and I would highly recommend it to those traveling for work and families too. The hotel is quiet at night, not filled with sketchy people, and the parking lot is huge and well lit with cameras. I travel alone and felt totally safe the entire trip. Thank you Larkspur Staff, your hard work is greatly appreciated!

This property has so much potential; the ”bones” are exceptional. When walking into the lobby, it felt like walking into one of the Ritz Carlton properties from the 1990s: beautiful chandeliers, classic wallpaper, crystal sconces, thick carpets, the works. The daily breakfast was also quite good (scrambled eggs along with the typical continental components). I echo what an earlier reviewer said about the in-room coffee pods: clearly the best I have ever had in a hotel room. The room was also elegantly furnished with the same marble/crystal chandeliers/classic wallpaper. I think the same designer from Ritz Carlton also designed the bathrooms with a separate W/C, double sink marble vanity and more marble on the floors. Lots of easy parking also made the stay easy. That said, I noticed a few flaws and am hoping that this isn't a trend. First, the pillows/sheets had an ”old” odor to them. It's hard to describe, but those who are picky about beds will get what I mean. The bedding needs to be upgraded; pillows, sheets & mattress pads would do the trick. Also, we did not receive daily maid service. I would have liked for those awesome coffee pods to be replenished and the garbage cans emptied. For the rate, I would have assumed these things would have been attended to. If they upgrade their pillows/linens, I'll definitely return. If not, I likely won't since I can't get past the odor in the beds.