Aquamarine Resort Hotel Cam Ranh

This hotel just opened this year and was very clean, but it seemed like the staff were still getting used to it. There were few staff members who could speak English, so we often had to use a translation app on our phones to communicate. However, the staff were very kind and had a very good attitude. Also, since it just opened, there were few guests, so the private beach and pool seemed to be available for private use during the day. The sea was very beautiful and lovely. The food at the restaurant was also delicious.

Please be careful with the information on this hotel. This time I requested a king bed room. The image showed a very wide bed, so I had high expectations. In reality, it was a queen bed of about 1.8m, less than 2m? When I looked at the introduction page, it was indeed displayed as a small 1.8m to 3m bed, and the photo showed a small bed. It almost feels like a scam. I stayed for two nights, but it was too small to sleep, so I asked to change the room to a twin for the second night. I got a surprising response. If you want to change the room, you need to pay a considerable additional fee! Both twin and one-bed rooms were introduced for the same price, so why? I was surprised by the reason 💢 For consecutive nights, they only do simple cleaning, not clean at all If you want a new room, you have to pay that cost... It was an unbelievable response, and they didn't even try to listen to what I had to say after that, saying, "If you have a complaint, tell the travel agency! The hotel is not directly contracted with you, so don't complain!" It was almost abusive. After that, whenever I tried to talk to other staff, they would interrupt me, and when I asked how to get into town, they told me to call a taxi! The fact that they're even recommending a hotel like this is a big problem. I now understand why, despite the hotel's large size, there are less than 10% of guests. I wasn't refunded for the second night, but I felt so bad that I made a duplicate reservation at the Sheraton Hotel, about 30 minutes away by car. It was a waste of money, but I couldn't stand the stress of staying in a hotel with staff like that. I stay in hotels about 80 to 100 days a year for work and personal reasons, but this was the worst hotel I've stayed in in the last few years. The breakfast was also terrible, like animal feed.

Very bad! Don't book this hotel! First, the facilities are not well built. It's very remote and you can only sleep! Second, the hygiene is very dirty. Although it is a new hotel, the hygiene is a mess! There are blood stains on the mattress! Third, the service is terrible! Whether it is check-in or anything else, it is very slow! Not warm and friendly! Fourth, the breakfast is particularly bad! It's terrible! In short, don't go!

New and modern hotel. Pros: 1. Spacious room, good sound insulation, has everything you need: kettle, tea set, refrigerator, safe, water replenished every day, 2 bottles, shampoos, conditioners, toothbrushes, hairdryer (powerful), slippers, bathrobes. Everything is new, the mattress and pillows are comfortable, the bed sheets are snow-white, the towels are soft and fluffy. Wi-Fi is normal except during peak hours. Large flat Smart TV with YouTube. 2. Cleaning and change of towels daily, bed sheets every 2-3 days. It’s convenient that the do not disturb button next to the bed turns on the red indicator at the entrance. They clean well, they try very hard, but sometimes they forget about the balcony and under the bed. 3. The hotel area itself is clean and well-groomed, there are two large swimming pools of different depths, there are beautiful areas for photos, as well as several playgrounds, a small water park for kids and a children's room with trampolines and slides in the hotel itself. 4. The staff is responsive, the guys from the reception are trying to help, all the employees from the cleaners to the gardeners are polite, smiling and welcoming. 5. The first line, the beach is sand, there were no big waves, there is a net with buoys in the sea, there are children's vests, a lifeguard is on duty, beach towels are given out near the pool. 6. Food on weekends (the hotel is very busy) varied and fresh, Vietnamese and European cuisine, delicious desserts. Minuses: 1. There is nothing nearby, the hotel has a free transfer once a day to Nha Trang. 2. The hotel has not yet been completed, there is no noisy work in it, but another hotel is being built nearby. 3. Food, some days there was simply no choice, very little fruit and desserts, sometimes it was not tasty, there was a stale mess. 4. Beach, in the afternoon there is garbage in the sea and on the shore: plastic bags, bottles, boards, they don’t clean everything up right away. Not enough foot shower. 5.Complete lack of animation. I recommend the hotel to those who like a quiet all-inclusive holiday, I hope they will complete the construction, eliminate the shortcomings and we will come back here again!