Boutique Hotel H10 Punta Negra

The enticing pictures on the website of the the rooms, grounds and beach were not what we encountered. We booked a duplex suite, and the room we were given looked completely different than the pictures shown. We felt we had been completely deceived. Our room was extremely dark, unmodernised, very noisy, right next to the kids pool, had a very small outside space and unappealing views. The air conditioning was not powerful enough to offer much relief from the heat and was extremely rattling and noisy. Many of the buildings on the grounds look tired and run down. The two beaches are tiny and very overcrowded, and largely taken over by loud teenagers. We give two stars instead of one because the room was clean, because the receptionists tried to find us an alternative room (the hotel was fully booked and the other available rooms were smaller and in an unappealing block with courtyard views) and because we were allowed to cancel and receive a refund for the remainder of the booked stay. We left first thing in the morning after the first night.

we have stayed at several H10 hotels. H10 Punta Negra has a nice location and small nice beach. That said, the H10 Punta Negra hotel does not live up to its 4 stars. the hotel is very worn, aircon does not work in the bar and e.g. are the beds on wheels so that a double bed rolls apart. we can therefore unfortunately not recommend this hotel.