Guest User
April 6, 2023
I booked a room on March 16th. There was a fishing tournament that Saturday which my grandson was attending. That afternoon, they decided to cancel the tournament due to weather conditions. It hadn't been 45 minutes when they cancelled the event. I called as soon as I received this news to cancel my reservation. ********** sent me an email confirming the cancellation. The email also read that Days Inn by Wyndham Calvert City would be responsible for the refund. I called and spoke with a gentlemen from Days Inn to confirm the refund right after I received the email. He told me it might take 3 to 4 weeks before I received the refund. Today I spoke with the desk manager. I asked her if she could look my information up in her records? She told me that they were not responsible for the refund, the 3rd party Expendia.com was. Expendia wasn't even involved, ********* was. Are they the same company? She kept telling me I needed to get refund from Expendia.com. Where did she get this information? Bottom line, their policy states that cancellations had to be made at a certain time. I was 45 minutes past that cut off time. I called the same day reservation was made, on the 16th. Money wasn't deducted until the 20th. I see how they stay opened. By crying, "This isn't my responsibility even though we took your money." Even though I didn't have the pleasure of staying with the hotel. I hope the money taken from a 65 year old retired grandmother, who is raising both of her grandsons, 12 and 9 years old, is enjoyed by those who took it. I was trying to make sure my grandson got to do what he enjoys most, fish with his school bass team. I am sure there are many out there who feel me. One hundred dollars might not be much to some, but those on fixed incomes, it means a lot. Thing is, it wouldn't have been half as bad if the manager even put forth an effort to help me out. She had authority and didn't hesitate to let me know she had the control. I was the puppet. Suck it up and live with it. I hope they enjoy that $93.95. Apparently they needed it more than I did. Glad I could help. Don't stay. They do not respect the people who make it possible for them to get a paycheck. This world is doomed because of others greed. If the manager responds be sure it will be kind and polite. Don't buy it, it isn't real.