when we arrived at the hotel by 530 ish, we didn't immediately check in until 10pm, they didn't let us check in. the stuff told us because they said they haven't received the voucher from the site we booked.I showed them the confirmation and paid for the room but they still don't want to accommodate us because they haven't received the voucher yet, I'm not the only one who experienced that, there are many of us, we want to rest because we are tired. their bed makes you think you're on a ship. It's very cheap, even the pillow and what's worse is that their sheets have holes, then their air conditioner is so loud that you can't sleep because of the noise. the 2000 a night you paid is not worth it . the worst thing about their service is that you order food and mineral water at the same time but the water is no longer served they said will be delivered immediately, we just finished eating and for an hour there was almost no water coming you have to call five more times before they act , this hotel is my worst experience Your 2k per night is not worth it .