Westin Hotels in Calgary

The rooms are nice. The water in the swimming pool on the roof is not very good. No one manages. There are a lot of things you can get in the pool.

I booked the Westin to cover me for a late flight into Calgary. I was able to move my flight to an earlier time but was inside the cancellation time for the hotel, so I stayed the night. The hotel presents well from the exterior, smells of freshness and clean when you walk in, and the lobby kept clean with newer furnishing. I checked in and went directly to the restaurant to get food before they closed. The prices were decent for an airport hotel with limited offerings near the location. I ordered the Mahi and it was cooked properly, tasted wonderful and the sides were just as good. The cheesecake was good but reminded me of the multi-wheel cheesecake you get at Costco. It was good but paled in comparison to the Mahi. The waiter was a younger guy that was engaging, had stories about working for Marriott, his travels and places he still wants to see. Overall, a great end of the day dining experience. Once I got to the room, it was very nice. With my status and an upgrade coupon, I was able to get an upgrade to a suite that had a nice, large shower and tub in the suite. There was limited noise from outside to interfere with sleep. The bed is the typical Marriott set up providing a good nights sleep. The TV was a nice size and the controls for lights and heat easy to access and use. The following morning, I was up for breakfast. The good experience from the previous night, at the same restaurant, was smashed for breakfast. I arrived to a 'wait to be seated' sign so I waited for 5-7 minutes watching the waitstaff serve and clean tables. There were 3 active tables, 7-10 tables to be cleaned and three waitstaff in the area. Once I was able to get one person’s attention, he wanted me to sit at a table that had not been clean from the previous customer. I found a clean table with no silverware with expectations that the waiter would see I need silverware and bring some to the table. Once I was seated, the waiting continued. Even if they were busy, which they were not, a flyby to say ”I will be there shortly' is expected. After waiting more than 10 minutes, with all of the waitstaff walking in and around me, I held up the menu to get their attention. One said, 'I thought you were taking that table' to the other person’s reply 'no, it's yours'. I ordered but the staff did not write down the order. Before he left, he asked me again what I wanted so I repeated it and said 'it is ok to write it down' but he said he was good. I handed over my free breakfast coupon before he left. When he brought the coffee, he confirmed the order and had it wrong. Third repeat of the correct order to the waiter and the food still came to me wrong and I had to retrieve my own silverware so I could eat. I had already waited 20+ minutes on getting food so I ate what they brought to me. What was prepared was good but not what I ordered. I rationalized with myself that breakfast was free, so it was not that big of an issue. After the food was served th