Residence Inn Hotels in Calgary

Show that you care! The hotel is new, beautiful and well located. The breakfast room is impressive with its size, tall ceilings, views and terrace. The breakfast itself is great with its variety, including waffles and a delicious South Asian(?) vegetable stew each day. The suites are large and well equipped, and the bed comfortable. Now if only the staff could treat customers a bit better. We paid $30 for underground parking, which was important to us because we got an upgraded rental car and were liable for it. On the second day, the garage was completely full, with more cars entering the garage - thanks to a broken capacity indicator that permanently shows 208 spaces. Staff basically blamed it on the fact that the garage is a private facility unrelated to the hotel. They sent us to two nearby surface lots. One was only available till 8:00 at a cost of $22.52. The second one was a dirt field. 1. I don’t care whose lot it is. You sold me access to it at an extortionate price and did not mention any other options, implicitly endorsing it. 2. Don’t sell more spaces than you have, especially at that price. 3. Know and explain options. Don’t direct your customers to a lot that only sells space till 8:00 for over 3 times the price as the next lot. You are wasting my time. Then at 4:00 am, we were woken up by a loud motor noise coming from the fridge. We had to move it and unplug it (it’s a full size fridge, not a hotel fridge). The clerk’s reaction? “Sorry about that, I’ll tell maintenance.” We had one night parking taken off the bill. No consideration for the hassle both from the parking and the fridge. You can do better. Better policies, better communication and a bit more generosity. Overall, not a good experience.

The decoration of the hotel is simple and warm, the apartment design, the kitchen utensils are clean and complete, the room space is large, it is very suitable for short stays, and the breakfast is rich, recommended!

We stayed here for 3 nights in August while visiting family in nearby Auburn Bay. The location is perfect… walking distance to all amenities (grocery, restaurants, drug store, etc.). It’s one of the few hotels that has 2 bedroom suites, which is fantastic for travelling with kids. The suite had a king size bed in one room, a queen sized bed in another with an ensuite bathroom, and a surprisingly comfortable pull out couch in the living room. The second (main) bathroom was huge. There were 3 televisions and a small kitchenette, although it was *very* basically equipped and we didn’t do any cooking. If you truly want to cook, an Airbnb is probably a better choice. The pool and water slide were fantastic…our kids loved them. The room was *extremely* clean and quiet, and the beds were comfortable. The staff were friendly and helpful, and the breakfast was decent for this type of hotel. Overall we had a great stay.