Elba Carlota Beach & Golf Resort

Not 4 star but still ok. The rooms were noisy e.g. could hear the TV from the next-door room, or guests talking (probably loudly) and the scraping of the chairs on the floor from neighbouring rooms got annoying. I did try and move rooms, but they were full. If you are on a package holiday, they want to see the transfer voucher at reception to take it with you, or you can email it to them. They give you a code for the Wi-Fi but you don't need it, as anyone can join the guest Wi-Fi (although 5G on your mobile device is very good – just make sure you have enough data). I had no towels in my room, spoke to a maid and got a single towel, but then reception sorted me out with the full amount of towels. If half board (I was) you can pay for drinks by creating an account, and either pre-pay or using a credit card to charge drinks to the room or you can pay on a debit / credit card with contactless (there is no cash) The drinks were too expensive however. For example, a Gin and Tonic was nine euro. I had a non-alcoholic beer that was 4 euros, and the same drink was 2.50 euro from a restaurant down the road, and 70cl from the spar shop around the corner. I think most guests are All Inclusive, however. At breakfast or dinner on half board you get a single knife and fork for all your courses which doesn’t seem very 4 star to me, e.g. the knife and fork for your starter dish are not changed when you get your main dish. Sun beds have no reservation signs that are ignored, but there are still enough sun beds for everyone. Heated pool very decent. Still decent, no real issues, so put it in context.

An amazing hotel which was at capacity when I stayed but it didn’t feel like it. The first hotel I’ve ever stayed in where I didn’t need a 5am rush for sunbeds. The food was amazing with loads of choice and constantly refreshed. Waiting staff were friendly and very efficient. The hotel was spotless with maintenance working hard to keep up the hotels superb standards. Location is great too. Right on a gorgeous sandy beach with a shopping centre next door with a really good supermarket. I had a fantastic holiday and will definitely return ! I cannot rate high enough.

Dreadful experience. Only reason it gets 1 star is- it won’t let me leave a zero review Staff are not helpful or pleasant; food is dire; we were on half board basis, however evening meal was more a “let’s eat & get out” rather than an experience to be savoured. If there were local restaurants we would have eaten out. Room very very tired, and cleanliness wasn’t of the highest order. (Floor not swept all week; dirty glass bathroom door not cleaned all week; no clean towels left after room service on 4 occasions out of 7.) We ate at the on-site Arefife Italian restaurant on one occasion - & ended up with food poisoning for 2/3 days. Book elsewhere…..,..

We stayed 19th-26th February 2025 I'm getting my upsetting experience out of the way first. We arrived on Weds 19th Feb, checked in without any issue. The next day, there was a note through our door asking us to present our hotel voucher at reception. To track back, my husband always berates me for printing hard copies of our booking paperwork, I might be old school in this respect, but anything can happen when it's stored in the cloud. I took the hard copy to them, feeling thankful I had printed everything and brought it with me. It was scanned/photocopied (or both) by a tall man working behind reception. I was then reassured by him, after I enquired, that yes everything was okay. Although when he was initially reading the voucher, he appeared surprised that the hotel was the Elba Carlota (where we were staying) it sounded as though he was looking for confirmation that there might have been a mistake and we were at the wrong hotel. Nonetheless, he'd said everything was okay. The next evening, no sooner had I finished relaying the story to my husband, than there was an identical note pushed under the door (see picture) asking to present our hotel voucher to reception. This time, I'm extremely alarmed about what this means and what is going on. I had been in bed, relaxing and listening to the radio. I had to get dressed, dig out the voucher again and present it down at reception. I could feel my anxiety levels climbing and I suffer with my blood pressure. There were two receptionists working at the time, although one wasn't there straight away, she came back moments later. I explained as above about being asked to present my hotel voucher, I explained I had done so the previous day, I described the person who I had dealt with. I confirmed he had taken it away either to scan or photocopy and that now it was requested again. I asked why this kept happening. I asked to see the manager. The first receptionist said the manager was downstairs (one floor) and could not be called to come up to reception. The second receptionist, Isabel, who had now returned offered an insincere apology, followed by a deflection into how it was human error and they needed to see it again. I doubt they even went to look for it in the first place. At this point, I had explained what had happened before and described the colleague who I dealt with. At no point did Isabel go and double check their records, nor was any attempt made to contact the colleague to find out what he had done with the scan/photocopy from the day before. I asked for a manager. Isabel informed me there was no manager on duty. You will note I now have two conflicting pieces of information about whether there is or isn't a manager available. At no stage do either of them attempt to call down to the manager - there was an assistant manager available. Isabel begins to lecture me about human error. I am in no mood to be lectured as a result of their mistake. I suggest she

First time visit to Elba carlota (family of 3 with a 4 year old) and I can honestly say this is the best AI hotel I’ve stayed in. Room- plenty room even for the 3 of us sharing, plenty of towels and amenities. Cleaners- work so hard and rooms cleaned every day, not a rush job either! Entertainment- the animation team are AMAZING they work so hard in the day to get everyone involved in the games and dances but they’re not in your face with it either if you want to stay away. The foam party was exceptional!! Our 4 year old went to the kids club and she loved it. They do something different with them everyday and put so much thought and effort into it. She was always coming out with balloons and her face painted. Evening entertainment- again, amazing something different every night and the mini disco is just enough for the kids to have a little dance before bed! Food- the best all inc I’ve ever had, the food isn’t of cheap standard and the themed nights are lovely, my fave being the Arabic night. Unreal!! Breakfast - fresh juices/smoothies, English sausages, freshly made omelettes (always a queue as these are made on demand) just so much food and every version of breakfast you could want. Plenty sun loungers all over the grounds so you can decide if you want to be involved in the liveliness or find a quiet spot to relax. Will recommend this hotel to everyone!! MASSIVE TIP - Keep your keycard away from your phone or it won’t work!!! Thank you for the best holiday xx

The hotel was lovely, brilliant location right on the beach only downside being on the flight path but having such a short transfer more than makes up for it and you quickly used to the planes. Staff are amazing especially the entertainment team (Marcus,Luca,Dan and Francesca really stand out) Food you can always find something to eat even for a fussy eater like me. Best all inclusive food I have had. Definitely coming back thank you