Melissa26
February 8, 2025
We booked for three nights. The door lock broke on the second night and we couldn't open it at first. We were so cold after coming back from the rain. We waited outside for the hotel to open the door, but we couldn't lock it. On the second night, it was too late and it was inconvenient to move to another room. The door was not locked and we didn't feel safe at night. On the third day, we had to move to the 8th floor, which was very troublesome. What I found unbelievable was that their lock broke, which caused us a lot of inconvenience. From beginning to end, the hotel didn't say sorry, and didn't even apologize, as if it was our problem and had nothing to do with them. The service was terrible.
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