Best Business Hotels in Aso

We are so happy we booked this hotel for heading to Mt Aso. First, the staff greeting was super warm and welcoming. The hotel is brand new and while our room was a great and functional design, the bed was the most comfortable western-style bed we’ve had in all of Japan! It’s location is super convenient if you arrive by train (it’s across the street) and while they don’t really have dining facilities, there is a fun outdoor market right outside where we grabbed dinner: meat skewers, mustard greens biscuit and a delicious craft beer (there is also ramen and a few other food choices).

It was a very disappointing stay. After checking in, when I was about to head to my room, a female staff member ran up to me and guided me, saying, ”This is it.” Please get on the elevator,” and ran away. I get on the elevator on that street, but I can't find a room even if I look for it. When I went back to the first floor, I found the same female staff member again. And when it's time for dinner, I try to leave the room, but the door won't lock. Even though the door should be auto-locked, it opens when you push the door. Maybe it's badly built, the key doesn't go in and it doesn't lock. When I called the front desk, a female staff member came immediately, but she said, ”Please wait a moment,” and left without a word for 30 minutes. After 30 minutes had passed, a male staff member finally arrived, but he said, ”We can't move rooms because they are fully booked. We will call a contractor to fix it.” Do I have to?” When I asked, he said, ”Since there was a canceled room, please go to that room.” For dinner, I had the ”Akaushi course”, but there were also extremely few dishes. Red beef is a small amount of beef about 2 x 5 cm thick and 5 mm thick, about 3 small bowls, and a little horse sashimi and sashimi. This is the first time I've had such a small amount of food at a hot spring inn. It may be good for small eaters. Also, the foreign staff brought the chawanmushi, but for some reason it was placed on the table instead of on a plate with a spoon for chawanmushi. As for the private bath, when I went early in the morning, there was a used toothbrush and floss on the edge of the bath. It's gross even if it's not in the corona misfortune. At checkout, not a single word of apology was given. Is it because I changed rooms that the matter has already been resolved? Is it just a makeshift lie that I will tell the staff at the morning meeting? This is my first time staying at this inn. It's unthinkable that a hotel can't be locked, and it's unthinkable to leave it alone for half an hour. It was fully equipped with safety box, too, but is problem before that. ”All users, please be careful.”

The place is 5 minutes from Aso Station, very handy.... U have to take off shoes before entering and wear socks or slippers .. You can access the inside from 4pm on, there is a luggage deposit ouside in the meantime They do not offer meals but suggestions / maps / adresses for going elewhere nearby... there is an Onsen 5 min from the base and U can buy tickets at the reception , before 8 pm ..... I had a comfortable double room , bathrooms ( showers and WC, basins ) are shared The guest house is spotless and there is a nice kitchen and sitting room downstairs to share eventually with other guests... I had a good sleep and would go there again if I go back to Aso Volcano...