An_lulu
November 3, 2024
My friend came to visit and booked here for convenience, because I have lived in Burwood for many years. I chose Crowne Plaza because I am a member of IHG Hotel Group. I was a platinum member for several years, so I believe in their quality. But this time, I was really disappointed!!! This is a Crowne Plaza hotel, but the service is not as good as Holiday Inn Express. The hotel implements 100% check-in at 3:00. There is no negotiation even if you arrive early, and the receptionist said that you can only wait until 3 o'clock. I left my phone number and asked them to notify me when they have cleaned up the room, but they never did. The room is large and the space is comfortable, but the bathroom is hard to describe. The water in the shower room all flows out, not only in the bathroom, but also on the floor of the whole room. This is a design defect and cannot be solved at all. The booking shows two 1.31/1.5m beds, but in fact they are two 1.2m beds, which are very small. Anyway, the summary is that if you just need a convenient location, then this is fine; if you want to live comfortably, there are plenty of other options. It is no exaggeration to say that this is definitely the worst hotel I have ever stayed in Sydney!!!
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