Best Western Plus Hotels in Burlington

The location is very good, the transportation is convenient, it is more suitable to travel between Toronto and the Great Falls, and it is a 45-minute drive from Toronto Airport. Outside the hotel is the view of the Great Lake, recommended! The ice cream on the side is not recommended, too sweet.

This is such a fantastic facility!!! Their customer service is top tier. I passed by the GM (Mila) in the hallway. She stopped and greeted me. She asked about my stay and if I needed anything. It was just speaking with a dear aunt or very interested inn keeper. It's simply wonderful. My check-in was a breeze. My room was clean and spacious. I was unsure about dinner and went to the front desk for assistance. I was warmly greeted by Kim (a newly promoted team member). She took out a legal pad and inquired about my food preferences. She filled about a page and a half of different dining options. Bravo, Kim!!! Great job, Mila!!!! I can't wait to see you and the team again.

I have never been a guest who complains about hotels. I travel extensively, and always find being pleasant is a better way to move forward with concerns. HOWEVER...this time was the exception. After a very long day on crutches, I arrived at the front desk and had to wait while the two guest agents continued to discuss some discrepancies the one had found in paperwork. It seemed they were trying to figure out where some money didn't add up. When they finally addressed me, as I stood on my crutches (broken leg in its 7th week of recovery), they were only barely friendly. We went through the usual reservation details, and by then I was visibly wilting and in pain from standing so long. When I was handed my room keys, I was directed that our room was upstairs and the stairs were pointed at. I asked if there was an elevator, and was told there wasn't. Fair enough...I could have researched that but didn't think of it. I asked if I could please have a main floor room since I was on crutches, referencing them with a gesture. Imagine my surprise upon hearing that there was none available -- in a hotel that size, on a Wed. midweek!!! I was flabbergasted. Still, I said okay, guess it was the stairs. Still, no apologies, offer of help, or even commiseration. Just moved back to talking about the paperwork issue! I shrugged and my son and I made our move to the stairs...only to discover we were LITERALLY in the second last room of the second floor!Not only that, our room was in the extension of the hallway down yet another hall! We not only had the longest walk and one already lengthy stair climb...but also had an ADDITIONAL five stairs to go to reach the extension hall!!! By the time I got to our room I was in tears from the pain. I have never in my life called the front desk of a hotel in an irate state, but I did that day. Called and let them know that I couldn't believe that this was the only room they could give me, that I was a Choice member but would never be back again, and that their service was appalling. They left me standing and waiting while they discussed something that could have waited, made no effort to offer a chair or expedite my registering, and gave me the farthest room they could ever have found. We were so upset we skipped the free continental breakfast the next morning and went out the stairs at the end of our hallway to save the distance walking. Just appalling. These two people were the worst guest service agents I have ever encountered. Frankly, someone needs to be fired.

Fantastic Room, Quiet,Clean and Spacious! Highly recommend this location. It’s very close to the QEW and the Niagara/Toronto region. Breakfast was delicious and well stocked. The only recommendation I would make is that being a Silver Hilton Honour Member I wasn’t eligible for a couple of free bottles of water. I would be nice if that was offered to all guests, just a suggestion. Look forward to a return visit.

The hotel is very quiet, the breakfast is pure Western style, many are cold, including milk and boiled eggs, which do not match my living habits. However, the service staff helped me heat the milk and chatted with us, very nice. When I entered the store, I asked for our credit card. It was said that it was a miscellaneous fee. I brushed 100 Canadian dollars. I thought it was a check-in deposit, but it was not returned to us when I checked out. We walked in a hurry and forgot to ask what the fee was. If the hotel sees it, please reply to me.

Visited here last year for our anniversary and said we would bring the kids back this year—so we did…and it was just as good as before! The little touches at this hotel are what make it great—the Nespresso coffee makers, the chips and drinks in the room, the postcards you can write and mail, the robes, and more. We were upgraded to a lake view which was great, despite the rainy weather. Any my sons loved the pool area more than anything. I think we are going to make this a yearly thing. The location is a great base to explore the area. This year we did a ropes course nearby. We are an outdoorsy family and can’t wait to come back and check out more!

We had an appointment nearby so stayed here overnight. It was a large room with a king size bed and kitchenette having all the amenities to cook meals with a 2 burner glass top stove built into the counter...all pots and pans included. Breakfast was not a hot buffet as back in the day, but a fair selection of breakfast items were available to get you on your way. Rates were very reasonable considering the area. Definitely the place to stay when we return.

Good: The hotel is in a warehouse area, but is very convenient... between Toronto and Niagra, close to the Royal Botanical Gardens. Not so Good: We've stayed at other 6's with pleasure, but this one wasn't terrific. The first ”queen” room we had was tiny, with no place to hang any clothes (except for two pegs). Knowing we were doing Niagra Falls and there was rain... we went to the front desk and they were surprised to know the ”newly renovated” room had no place to hang. That wasn't going to work for 3 night stay. They were nice and moved us to another room. The first one also had maintenance issues (florescent light loose in bathroom, missing mirror).

We were looking for accommodation that offered a kitchenette (due to food allergies) and accepted pets. I found the staff very friendly and eager to make our stay a pleasant one. I accidentally booked a room without a kitchenette and the manager was able to move some reservations around and get us a kitchenette in the end. The wifi was weak at times but a quick call to the desk resolved that issue. The location was excellent. Easy access to the highway, close to restaurants, grocery stores, beach and dog park. I would stay here again.