Sonesta Simply Suites Boston Burlington

Just not good... If it was only about the room, I would have rated this a 2. The service was the bigger issue here. Service was indifferent at best, incompetent at worst: - I called to make a reservation and ask some questions. I specifically requested a handicapped room. I also asked if breakfast was included and was told yes.... OK, book it! We arrived to check in and were told there ARE no handicapped rooms and there is no breakfast. The clerk informed me breakfast was included at the OTHER Sonesta, the reservation person was wrong. They did have a room at ground level, so no stairs and we took it since it was late. We would manage it. I lugged in our suitcase, no help offered. - I strongly recommended to the totally indifferent clerk that he should contact the reservation center to inform them so the error would not happen again. He rolled his eyes. - The next morning, while my husband was showering someone opened our door (NO KNOCK) and walked right in. Saw me, said "sorry" and walked out. WHAT THE HELL?? I followed the person out and was told it was housekeeping. I explained to ALWAYS KNOCK prior to entering a room. Response: eye roll. - At checkout, the woman clerk sat behind some desk that blocked most of her from view -- I could only see the top of her head. The desk was several feet from the counter. She never got up, stated "Just leave the key." No eye contact, no thank you. I spoke to the top of her head stating housekeeping had enter the room with no knock and needed coaching. If there was the now-signature eye roll, I could not see it, but I know it was there. The room was significantly lacking. I found it depressing for an overnight stay. Long term stay? Noooooooooooooooooo.... - It was dark and very very worn. Not dirty, but well used and showing it. Needs a total renovation. - The bed was comfortable. - The end table on the left side of the bed had a light, but the table was broken. I put up the ironing board to use as the table for water and book. - The end table on the right side of the bed was NOT broken had no light, so no reading there! - The work area/desk was not bad. Was able to powerup phones and laptop. - The little kitchenette was a nice "add" for long term stays, but not very well equipped and also worn/low quality. - The room had one window that was right next to a service road. Woken up early by trucks.

My wife and I stayed at the hotel to celebrate our 10th anniversary. The check in process was quick and simple. The 2 people working at the front desk were extremely helpful when we asked about entertainment in the area. They went as far as drawing a little map to show us a short cut to the establishment we decided to go to. Walked out the side door and within two minutes we were at “kings” …. I must say that their recommendation was totally accurate and we had a great time. The room was perfect and the price was very reasonable. The room had a kitchen with all the cookware, pans, dishes, dishwasher! I will definitely be back!

We noticed a couple issues the first night but thought we could power through. AC unit was in terrible condition. Didn't look like whatever that would come out of that would be safe to inhale. The bed lamps were dusty, and had crumbs and stains. A chair in the room had leather peeling off. Second night we noticed there were brown splatters on the bathroom wall. Shower drain had a lot of questionable build up and we hadn't used it. There was brown liquid oozing from the corners of the sink. The elevator is kind of a nightmare, enter at your own risk. I have never left a hotel early until now. We asked if we would be able to get a refund or even partial refund and the Assistant Manager, a middle age blonde woman (worked Thursday and Friday night May 9/10) responded “no” before I finished the sentence or hearing out the issues at hand. She proceeded to tell me it was too late in the day to resell the room. (It doesn’t look like the issues listed could have been resolved within the few hours anyway). We also noticed additional issues the second night when it was into the second day so it’s not like we would have been able to know before checkout time. She didn’t bother asking the specific issues until afterwards when it seemed like an after thought. It’s understandable if the refund wasn’t within the company policy, but she didn’t try to rectify the situation or display much sympathy for the filthy room that we were given. This manager was nice during check-in but as soon as there was mention of an issue her demeanor changed as if we were inconveniencing or lying to her. Understandable if the company policy is out of the manager's control, however the lack or sympathy or interest in resolving the issues were quite disappointing. Would not recommend staying here as the prices aren't much different from some of the much nicer hotels in the same plaza.

I've struggled to write this review because it's so positive I don't know how to do it without sounding like their undercover ceo, instead of just someone raised to say thank you - especially for extraordinary care - and to finally write a review after the thank yous become countless. I’ll expand later but been so remiss after 10+ yrs of exceptional short- and long-term stays not to have already written: Truly the best care I've ever experienced at any price point. Not just best care for a hotel at this price/category but best for any of the 100+ hotels I've stayed at as a frequent Boston business traveler with luxury hotel app deals and as a son who always visits/stays a few mins away from his suburban parents every major holiday. What’s even more exceptional is this best care isn’t one or two people but literally every employee I've had any interaction with - front desk, housekeeping, sales, general managers, etc - and it's somehow been consistent for over a decade of hotel stays, so accolades well deserved for all the individuals like Neil and Mark, Kate and Talia and so many others I'll include here soon, but accolades also for whoever/ whatever process they’ve perfected to continually hire the most kind, patient, authentic, big-hearted people. Friendly is expected in hospitality, as is helpful. But I don't think you can train people to be so inherently kind and thoughtful, countless examples of empathetic, active listening and camaraderie and troubleshooting, offering/providing me with help I would never have even thought to ask for. It makes a huge difference to me. Especially during extended work stays, when I inevitably have ups and downs to my work days and even to holiday visits. It's mawkish/syrupy to say but really is the difference for me between feeling like you're getting great care as a customer and feeling like you're getting great care as kindred person, as friends/family at home. Long list of names/examples/thanks en route but it’s late tonight and this review is already a decade belated, so posting now and will update soon as go thru notes. So many noteworthy examples of staff going above and beyond, I’ve long been personally recommending this hotel. Glad to finally recommend thru review too. With a ps also driving my decade-long recommendation: Clean rooms and convenient location (major highways; great bars, restaurants, supermarket et al, all 1 minute drive or 5-minute walk away) and parking that's proved safe overnight all these years for my bmw even with sensitive key fob occasionally unlocking doors / popping trunk. I highly recommend this hotel.

I’ve been staying in hotels for about three months while searching for a new apartment… we have probably been to between 5-7 different hotels and so far, this has been our best experience. Right from checking in, which was painless and quick, to extending our stay every few days, easiest process. The hotel is quiet and clean, the employees are all super friendly and helpful, also very patient. The past few weeks I’ve heard a lot of huffing and puffing when I ask questions, but so far any time I’ve needed help, every person I’ve dealt with seems happy to help, never making me feel like a burden. Special acknowledgment to Neil and Kate, who I deal with on a daily basis and always greeted with a smile even though they know I’m about to ask for help fixing a mistake I’ve made, which most of the other hotel employees dodge and pass along to the next shift. I would totally recommend this hotel to anyone who needs an extended stay for a decent price with great people

The check-in process was smooth, and the staff was friendly and accommodating. Front desk Manager Neil kept us smiling and joyful with his Halloween git ups lol. Our room was clean, well-maintained, and surprisingly spacious, providing a comfortable environment for our stay. The staff was attentive and helpful, providing useful local recommendations and promptly addressing any requests we had. Their friendliness contributed to the positive atmosphere. The room itself was well-appointed, with comfortable bedding and thoughtful amenities. We almost felt like being home, because we haven't missed anything. In summary, our experience was very positive, and we would consider staying here again if we return to the area. Thanks to the team for making our visit comfortable.

When I checked in, I was ready to give this place 5 stars for the quality of the room at that price point. The suite was spacious (for the price point) and very clean. The appointments were good. i liked the room much better than at the nearby Sonesta ES, although the Sonesta ES did offer continental breakfast, free parking, and much better common areas. I did start to notice some small problems, such as a non-working sink stopper and some small problems with the fridge. A drawer that consistently opened and could not be closed. No big deal. But then a major problem-----no internet. Things happen, and i might have been more understanding if the staff had been even a teeny bit responsive. I get it-----when the internet is down at 4:00 in the afternoon, the staff might not have known how long it would be non-working. What they didn't disclose is that the hotel had no intention of trying to fix it overnight. So it was out for at least 14 hours, which was the length of my stay-----I went to a different hotel the next night just because of this problem. The staff needs to understand that in a hotel that caters to long-term stays-----and likely to business travelers----internet is crucial. In my case I was unable to answer key inquiries from Lahey Hospital, a situation that became a big problem for communication regarding the critical-care patient. The hotel should have offered compensation for not having a key component of the business traveler's stay. Instead when i checked out in the morning (still no internet) the person at the front desk could not even bestir herself to move out from behind a desk, so I could only see the top of her head while she made excuses. The whole response left a bad taste in my mouth about this hotel, in what was otherwise a pretty good experience. I won't go back unless I can be assured that staff attitudes have evolved, and that compensation, or even a simple apology, should be offered when the hotel is not as advertised.

The room was OK but the hotel was in terrible shape. There were bare spots in the carpeting in the hallways, damaged floor coving, dented walls. Sonesta should be ashamed to have their name on this "hotel". I guess I will return to the Marriott brand again.