Best Western Royal Buriram

We had a wonderful family stay here. The nice staff, good food, lovely pool, convenient location, and ample parking made it a great experience. Our requests were resolved quickly, and the quality of service exceeded the price we paid. I highly recommend this hotel in Buriram!

The car parking is good, the friendly reception was very easy to talk to and quick with check in and check out. The rooms are big very clean and the cleaning staff very obliging. Would recommend to others to stay.

The hotel was good location near the city center , near hotel you can food at the restaurant so delicious room was cleanliness and hygiene staff is hopefully the hotel have swimming pool but don't have fitness Center

En route I was politely and efficiently called and informed that the hotel had a transformer blow up and *********** would transfer me to to a BURITEL which was not acceptable to me. The Royal booked me eventually at the CROSS VIBE hotel - bit isolated but of very good standards, friendly staff and THE best Breakfast Buffet encountered during my 10 days trip thru Isan.

I have stayed at the Best Western on several occasions, my last visit was in 2019, I have always seen it as a quality 3* hotel but sadly on my visit during the Christmas period I now see it as average 2* accommodation. Except for the pool most of the standards expected of a worldwide chain hotel have nose dived and sadly the Best Western reputation is being soiled. Within an hour of check in I had to have my room changed for the following:- 1. TV with very few channels all unwatchable and the set so old with no HDMI for gaming or streaming. In short no TV to watch. 2. Bed linen not fresh and with holes. The second room on the other side was just the same, again linen had to be replaced but this time stained but no holes. One one day housekeeping left the room with no towels, I had to ask at 8pm for them and when delivered they were worn out with holes. Finally the breakfast buffet which previously was very good is now barely recognisable, variety has been cut by 50% to the extent there is only one hot choice daily of which every other day is just vegetables. The varied cake, pastry, bread and fruit options are sparce and the new coffee machine has very small cups which are machine filled to halfway!! Laughable!! I was so saddened by the obvious cost cutting measures that are taking the hotel down, the manager should really get a grip on his hotel before customers are lost to the extensive competition in the vicinity. With a minimum cost per night of B1300 plus B200 pp for breakfast currently this hotel is overpriced with poor customer service, at the moment I would steer clear of the Best Western Hotel, Buriram.

This hotel has a lot going for it, good room, fast wifi, plenty of hot water, room overlooks the pool, good breakfast, friendly staff. All you could want, really. However, what lets it down is the location right on the west side of the town centre so finding restaurants etc at night is either a long (30 mins) walk or hope for a taxi. Grab seems to be the only option. No tuk tuks or buses seen.