whitneyb793
September 13, 2024
Great location, looked nice, but thoughtless front desk staff and very overpriced! We had three outlets in our room that were taped with painters tape, hanging from the wall. We had food on the floor when we walked into our room and the front staff checking us in, Tanya was very unprofessional! Tanya was ill-mannered, threatening, and arrogant! She tired to bully us by stating she would cancel our room when I questioned the reservation, and confirmed the number of occupants by showing her my confirmation. I was so frustrated with her behavior, I walked out. When I came back in she maliciously snapped and said “oh so you will be staying here, told you, you won’t get a refund”. This is our first of many trips to Buena Vista, but this will be our last trip to this hotel as long as they continue to allow front staff, like Tanya to speak to customers that way! We encountered numerous other staff members, excellent each time, hope they employee more staff with values like those ones!