SureStay Hotel by Best Western Hotels in Buena Park

This hotel was great for our stay here in California. The room was spacious and clean and the bed was extremely comfortable after a long day out whether around Los Angeles or a 17 hour day in Disneyland. The fridge was great bigger than we expected. We managed to store lots of bottled water and a few 2L bottles of juices with all our yoghurts etc for the mornings and during the day. Fridge is a great size for trips to Target which is across the street less than 5 min walk. Bathroom and other parts in the room we couldn’t fault had everything we needed for our stay to make it comfortable. As we left they were re decorating the halls, apart from all of this we wish there was stairs to each floor instead of just getting the lift up as we were in the 3rd floor room 355. Stairs would have been nice inside the blocks as there is only a fire exit stairwell to leave the hotel you cannot get to your room via stairs. Also great for parking a hire car as this hotel doesn’t charge for overnight parking too one of the reasons we chose this as our main location to go back and forth from saving us $350/$400 compared to competitor hotels around LA.

Great customer service very friendly staff I really enjoy the rooms very clean the beds also very comfortable. Parking is also great. There’s not any criminal activity, safe environment for the whole family ! I will definitely come back for another stay at best host inn . Great job !

Overall, okay. You get what you pay for: a relatively clean but basic room. The AC was loud but functioned well. Wifi functioned but was slow/spotty when streaming. Bring your own conditioner because they only provide shampoo and soap.

location of the hotel was perfect. close to some food places, stores and shopping centers. Having it next to the freeway, leaving and coming back to the hotel was a breeze. however, the tvs in the room were not connected with HDMI nor did it have an HDMI port(s).

Every time I travel to this hotel, the environment is good, the price is also affordable, the next time I take the children to play here, the children should like it. Parking is $10 per day.

Such a surprise. As a traveling family we have road tripped all across the United States full time. However sometimes our budgets require a less “glamorous” stay. We did not have high expectations but this hotel beyond exceeded them! We had a very clean room. Clean beds. And more importantly a clean toilet and bathroom. Housekeeping ladies are lovely and kind. They stopped by every day to offer service and restock any towels and necessities needed. Front desk manager and workers were always kind and very helpful. They are pet friendly, which is necessary for us as we travel with our 2 chihuahuas. The pool was great for the kids and was maintained beautifully by the maintenance man. Great job on the management and new policy’s. There is security patrolling the parking lot all night which brings ease to assure our vehicles are safe. Guest laundry was available to us and no need for quarters as it accepts card/tap. Definitely recommend staying and if we are ever in the area again we will for sure return.

Well only because the hotel is or was being remodeled, another thing that I don't like is that the parking lot is also being remodeled and for obvious reasons not all the drawers are available and in any case they charge you the same cost per night

The exterior facade leads to disappointment for the room inside Its small with little walking space. As soon as I set down my bag on the bed i notice a cigarette burn-on the top sheet used as a cover/comforter! And then another and another!! So I ring the front desk for fresh, clean replacement of bedding. They arrive within 10-20 minutes , i thank them. I pull the raggedy ones off and now there are also cigarette burns on the sheets. I booked a non-smoking room. Hmmm? Now I’m trying to overlook the fact and reason that all guests aren’t cut of the same cloth and the bedding did look as if it stayed for another visit once the guests were gone. But now as i unfold the promptly delivered fresh set they are slso designed by cigarette burn holes!!! Having pulled the pillows away from the headboard I see some sort of streak across the headboard that house-keeping didn’t. Oi vey! Now I’m walking to fetch a hot soapy washcloth , it seemed laundrred, I mean it was folded. Now on the wall where the towels are stocked it looks like a bad wipe off the walls of blood splatter? No matter cuz even if it was hair dye or chocolate it shouldn’t be left for anyone to notice!!! I was shocked with an assumption that house-keeping needs better sanitation training. I wanted to check out to book hopefully a sanitary room from anther Hotel Motel Holiday Inn! But everyone was booked and there weren’t any within my meager limits. And I spent $100 on this booking! I should have taken pictures as proof of my remarks but i was just keeping my wits not to go off into my darkness. Well you can always go see for yourself! Thanks for the outlet, it needed to be said Room 208

Clean and comfortable. Close to restaurants shopping and amusement. Staff is very accommodating. Housekeeping does a great job keeping the rooms clean. No cigarette smoke smells” like some other places. Love staying here!