Hotels Near Sándor Palace in Budapest

Hospitality at this hotel is pretty much non-existent, especially for what I'd expect of a Novotel. It starts with having no doorman. You'll see this a few times in others comments. They give you one water bottle in your room. Don't expect them to replace it throughout your stay though. That'd be a lot to ask. Room service? I'm not sure if they cleaned the rooms during our stay. They did make the beds. That's about all. When I asked where I might find water, I was rudely directed to purchase a bottle from the restaurant. This is unheard of to me. Filtered water should always be freely provided. The breakfast was also quite mediocre. Huge lineup for coffee, no brewed coffee, which would be quicker to serve. Staff not around. For the price, the breakfast is certainly not worth it. Not a great experience. I won't be returning.

Second time I was in this Hotel . First time was everything OK , but now everything was disaster . After check in we noticed the TV not worked , I tried to call reception but the phone was not worked too. I used my mobile to call the landlines number of the Hotel what is on website and what is in the leaflet in the room, the staff doesn't bothered to answering to the call after 15 min. So I went down , they were busy to chatting inside of the back. Instead of come to check the TV , they gave me 2 batteries to change , the phone they said they couldn't do anything as there is no maintenance. TV had no battery issue , as next day maintenance confirmed , so if the staff members came up to check we have a TV..... I asked to book yellow taxi for me , not Elite black taxi which charge double . Staff said ok , the they booked me Elit black Cab . Because I was on time , I had to use. So paid 5.500HUF instead of 3.000HUF. When I addressed this issues and want to speak with some manager , they told me write a email, so I did. Get response next day , they apologised and gave us a gift in our room . Some chocolate and wine . Chocolate box was open , so I made photo and sent email again to the manager , still until today no response given.... Obviously we left the gift in the room. Top of that last night instead of 3 set towels we got only 2 , while 3 person was in the room... Room was dirty , dust webs in corners.... There is many much better and cheaper 4 dear Hotel around . Never again !!!

I stayed 1 night in a 4 bed with private bathroom room. I really liked it, the bed was very comfortable and I could have private space thanks to its curtain. The bathroom was also clean, though I found it a little bit too small. The location is also perfect, so I can only recommend. What I didn't like was that the towel is not included - you can rent it for extra cost. This should be removed from the description of the room amenities and also the pictures are misleading.

I was supposed to stay for three nights at the MP Hostel in Budapest; but left a couple of hours after I checked in. I arrived in the hostel before the check-in time; thus requested to leave my suitcase while awaiting check-in. Receptionist David just told me, ”You can put it in the storage room.” He did not even show me where the storage room is. I had to find the room myself. Mind you, David was not busy at that time. He was just chatting with a friend in the reception area. When I finally checked in the hostel late afternoon and went to my room, I noticed that the room was very cold. I opened the heater knob; and waited for more than an hour. No changes; it was still very cold. I then went to the reception; and informed receptionist David about this. He was in the reception, indeed, just talking to another hostel staff Daniel who is apparently the hostel F&B manager. He casually told me, ”Open the heater valve.” To which I replied, ”I did that more than an hour ago; but it's still very cold. Perhaps you can accompany me to the room; and we can both check the heater.” David answered, ”It's not my job. I'm the receptionist; not the technician... and the technician is not here. Wait for your room to get warm.” I said, ”It's been more than an hour since I opened the heater; but the room never got warm at all. If it's not your job to address the heater problem, then who can help me fix this? Can you at least transfer me to another room with a working heating system?” After David called up someone and checked the available rooms, he finally agreed to move me to another room. While I was at the reception waiting for my new room to be ready, I was talking to a friend on the phone to express my disappointment. When David said that my room was ready, I hung my phone up right away; and was surprised when he said, ”I”M A F*CKING RECEPTIONIST. THE HOSTEL MANAGEMENT PLACED ME HERE BECAUSE I SPEAK ENGLISH. CHECKING THE ROOM OR THE HEATER IS NOT MY JOB.” I replied, ” Where did the 'F*CKING RECEPTIONIST' words come from? To be clear, I never addressed you a 'F*CKING RECEPTIONIST.' ” I said these sentences at least twice, to reiterate my point. Without knowing the context of the conversation because he (Daniel) was playing a video game on his phone, F&B manager Daniel suddenly charged at me, kept on pointing his right index finger at me, and raised his voice, ”Don't you dare disrespect my friend and call him 'F*CKING RECEPTIONIST' OR ELSE...” I then said, ”I didn't even call David a 'F*CKING RECEPTIONIST.' Go ask him.” When David agreed that I did not call him that, I then went inside my new room which was still very cold. Heater in the new room was not working. Again. After all the negative experience at MP Hostel Budapest, I decided to leave right away; and found another private room in a hostel nearby. Zero customer service. Aggressive. Threatening. I hope the hostel will improve on its customer service, and value its guests.

The rooms are run down and very little money has been spent on improvements. It was annoying that the manager asked me to pay up front for my four days to stay at the Omega. Generally I pay at check out time. The manager insisted on three occasions overall. I suspected that previous guests had given him a bad time about their experiences. The reality check came for me on the third day in the afternoon. There was a sudden hard rain in the afternoon at about 4:00 pm just as I was arriving back to my room. the drainage system is ineffective. The floors throughout the hotel had been flooded out. Given the rooms are on the first floor I can not work out how this happened. There was a very bad smell of contaminated water sort of like diluted sewerage water near the reception area and throughout the corridor and staff were busy trying to soak up the water. I was lucky as the bad smell was not in my room but one other guest was irate. Neither of us will be staying here ever again. The only outstanding feature of the Omega is the woman that is on reception. She was friendly, honest, helpful and knew the importance of having a good relationship with guests. Omega management can turn this into a good hotel. Just spend money on maintenance and simple upgrades.

Stayed 5 nights for a conference with 3 other colleagues. Quaint hotel that looks its age. Had very friendly and helpful staff handling check in/out. Had taken a suite, but it was rather small. Main door opened into an anteroom with 2 internal doors - 1 of which led into bedroom (just enough space for a double bed with 2 small side tables). The other door led into a small living room (space for dressing table, couch, TV, and a small round table with a chair). Bathroom is a little dim. Breakfast buffet had standard ham and cheese cuts, scrambled eggs, breads, cereals, fruits - repeated daily. Noticed the staff change the cutlery after each dinner, but the placemats on the table is not changed. Location is excellent with nearby train and bus station leading to all major attractions. Also have supermarkets nearby.

This hotel suited us. Right from the start we received good welcome from reception and throughout the stay they were cheerful, always acknowledged us when we came in and out and were happy to call us taxis. The place was very clean. Breakfast met all our needs: selection of cheeses/salami/ham, musli, fresh fruit cocktail, bowls of fruit, pastries, yogurt, avocado, breads, bacon, sausages, scrambled egg, beans, salad, peppers, coffee/hot chocolate machine was good, fruit juices etc. I really wanted to use the hot tub/sauna but we ran out of time so can’t comment on that. Our apartment itself (703) was very good. We had 2 floors with 2 bedrooms. Each bedroom had a good tv, nice decor, beds and pillows I found super comfy, had a better night sleep than I do at home. Only negative for me was that the bedroom we had never had a wardrobe, the one next door had a good wardrobe and there was also one downstairs if we were really bothered and wished to hang up and run up and down the stairs, but we never had much clothes for the weekend so were happy to stack jumpers under bedside table and I lay my trousers over the top of my case so wasn’t a huge issue for me. Shower was great! Bathroom modern and clean. Had a hairdryer, shower cap and shower gel and body lotion. Lounge area had a sofa, dining table and kitchen area with fridge, microwave, kettle, hob and pans/utensils. They provided a tea towel and dish liquid, few sachets of coffee and tea bags but no sugar or milk cartons. The system they used was if you wanted the bedroom cleaning the next day you had to put a sign on door the evening before (before midnight). If you wanted towels changing then had to let reception know. Big plus for us was that the hotel was very quiet, no outside noise to disturb our sleep and that we had 2 bedrooms so our daughter had her own room and a proper bed. This was in preference to 1 hotel room with a sofa bed which I didn’t want. I thought the cost was good. Only other comment is that the hotel is a little out of the centre which we knew when we booked, but chose the hotel based on cost, having the 2 bedrooms and a lounge rather than all in a hotel room, good reviews and the fact that it was quiet as wasn’t in the city centre. There was option to use the nearby public transport but we were happy to walk, or called a taxi when we needed to. Overall I was really happy with the stay.

Our daughter booked us this hotel as part of a 3 night trip to Budapest as a Christmas gift. After visiting Budapest herself, she thought we’d love it so booked us the trip. I don’t normally write reviews, but I thought the hotel had been served an injustice with lots of the other reviews we’d read. We’d read lots that said it was in an awful and unsafe area. The hotel is on a side street, in a city away from the centre, no different to any side street in a city we’d seen before. We saw one homeless person in a doorway, and sometimes people gathered chatting outside the Spar shop at the top of the road, and the other shops…not much of a problem. We didn’t feel unsafe or find the street to be noisy. You are a little bit out of the centre, but the bus stop and metro are conveniently located just around the corner. We used the bus which was very cheap, or free, as sometimes we were just waved on. Once inside our room we heard very little noise, from within the hotel itself, or from the road outside…only the occasional siren. The towels and sheet’s were good, and the room clean, pillows also nice quality and extras in the wardrobe. Room a comfortable temperature. The beds are low to the ground, and the mattresses firmer than we are used to, but after a 12 hour day sightseeing, and a few cocktails/beers we slept reasonably well. Little ******s with the room, a kettle with tea/coffee making facilities would have been nice for a morning cuppa before heading out. There is a small bar in the reception area where you could get coffee though, and plenty of cafes on the main street. The hairdryer overheated quite quickly and cut out. But only minor issues. The staff were not particularly chatty (us Brits love a chat!) however, helpful and courteous when needed. All in all a good stay and a good base to explore…what do you do from a hotel room? For us to sleep and shower 🤷🏻‍♀️ Budapest is an amazing city, so much to see and do, we absolutely loved exploring, enjoy!

Hotel is easy reachable by car and has very good connectivity within 5-10 min walk (bus, tram and metro). Interior is cosy and colourful, breakfast is decent, rooms are nice. Perhaps we missed a shelf in bathroom. The only thing that I really didn't understand is price policy and relatively big difference between the price we paid and price advertised on the screen in the lobby. Parking fee of 10€/day could also be included in room rate.