Guest User
January 31, 2023
A suite is a "group of rooms occupied as a unit", according to both my experience with hotels, as well as just looking at the standard definition of the word itself in the dictionary. This was the expectation which I took into this booking for myself, my wife, and our toddler. Typically, we rent a suite, and have the toddler sleep in the "living area", where there can be a door between him and us - mostly because as adults we generally like staying up past his 7:30pm bedtime. Up until this experience, this has worked well in about half a dozen properties. Here, the "Suite" is a part of the overall room with no separation. The suite is what I would consider a standard hotel room with a divider of a minor frame between the spaces. No door, curtain, or anything else between the two. Hence, for the following I will use "room" as despite my booking and the hotel title, I did not stay in a "suite" We checked in at 11:00pm, which left ample time for the hotel to prepare our room. Despite this, the room was not that clean, including leftovers from a prior guest in the fridge and microwave. The bathroom had hairs in the sink, and the floor was a bit unclean as well. We were tired and didn't bother with it until the next day. The staff was very, very, nice and helpful. The room's condition was addressed the next morning. However nice the staff, they have been set up to fail by their hotel. The bed itself was very worn out and uncomfortable. Further, the fitted sheets were so worn that the elastic was not really stretchy anymore, and would pop off the bed several times each night. Couple the above with the fact that the smoke alarm for the room flashed bright green above the bed all night, and it quickly became apparent that a restful night was not going to happen. It was such a bad experience that on the second night, i used the hotel wifi to download the AirBNB app to find a last minute place to stay - but unfortunately, came up empty in my search. Aside from the room (which is, of course the most important thing), I will say the property itself was very clean, the breakfast was good, and we felt the location was great. However, the main expectation is a room which fits the bill, and this one failed to deliver.