Hotel Queen Mary

Un hôtel simple, une chambre confortable avec un petit frigo, une bouilloire, une tasse. La situation géographique est parfaite. On est à cinq minutes à pied d'un métro (Sainte-Catherine) et à peine plus du secteur Bourse/Grande Place). Le personnel est sympathique, aussi. Je suis restée une dizaine de jours et j'y ai été bien du début à la fin. Évidemment, il n'y a pas le niveau de luxe de certains grands hôtels, mais j'ai trouvé la chambre tout à fait acceptable considérant le facteur prix/localisation centrale. Seul bémol: je suis plutôt grande et le pommeau de la douche ne tenait pas suffisamment haut pour bien asperger mes cheveux.

I don't know where to start because the experience has been the worst. We first booked because it was one of the most "economical" and had a private bathroom, and above all they highlighted its good location, 10 minutes walk from the Grand Place. Just because it turned out to be one of the cheapest does not mean that it was cheap. We paid for 3 nights: €240 without breakfast. The establishment is neglected. The room was not well equipped for the cold. I went home sick with a fever. The bed had no quilt, only a blanket that did not cover the dimensions of the bed. I requested that they give us 2 more blankets and we are still waiting... You hear the noise from the adjacent rooms, since they are not soundproofed. The pipes make a noise, you can barely sleep at night. Bathroom? Ditto of the same. Old, and very worn out. With mold on the walls and the water pressure was minimal. Besides, it couldn't be regulated well... or you would bathe with boiling or ice water. You couldn't maintain an average temperature. To top it all off, we wanted to book breakfast for one of the days we were staying and they wouldn't let us. The girl who checked us in told us that regardless of whether we had hired it, we could pay for it the same day when we wanted to use it... well, when we wanted to hire it, another colleague told us no. You have to make a reservation the day before. Something very contradictory and doubtful. It wasn't written anywhere. I work as a receptionist and it is the first time we have experienced something like this... An experience to forget.