Hilton Hotels in Brussels

The location is great! Cleanliness still needs to be paid attention to. There were long women's hair in the room! (We are two men with short hair) Coffee capsule was not refilled!

We stayed in a studio apartment for 4 nights, the room had everything we needed. Bed was a pull out bed, comfortable, we asked for extra pillows and they were in the room waiting, bathroom and toilet are separate but still private, small Juliet balcony, handy for letting in fresh air, noisy outside but to be expected due to location, once the door was closed there was no issue. Metro right outside, super market across the road, 5 min walk to main square. Customer service was brilliant, very friendly, very helpful, nothing was too much trouble, even when they were busy. About a 15 min walk from Centrum train station. There are a few homeless people near the location but never caused and issue for us other than pity, really could not fault the place and special thanks to the guy who was on Friday the 27th of august , didn’t get his name but he was super helpful!!

The airport is about 20 mins from the hotel and cost about EUR46. As we arrived early morning into Brussels, we were able to leave our luggage at the hotel and go for a wonder into the city. The hotel also due to availability allowed earlier check in later in the day which was ideal. The location of the hotel was perfect as we were within 10 mins walking location of all the major tourist sights including Grand Place, Mannekin Pis, Choco Museum as well as some historical stunning Churches, some of which were literally on the other side of the hotel. The hotel is surrounded by many different restaurants and cafes - of all budgets including so many halal options which was a total surprise. There are also supermarkets within walking distance for water/snacks etc. Room was cleaned everyday and all staff were always friendly and attentive. Facilities in the room include tea/coffee making and one bottle of water as well as the standard things. Breakfast - excellent variety, plentiful, fresh and delicious and all staff were very friendly and cheerful especially towards children which was great to see. Worth paying extra to include breakfast. Swimming Pool - small but was ideal and my son enjoyed this, shallow water which is perfect for children. There is also some gaming/fun for children in the lounge. Again due to late evening flight, we were able to leave our luggage and do last minute shopping and a visit to the Choco Museum. We really enjoyed our stay here and would definitely stay here again if we visit Brussels and would highly recommend to anyone visiting the city.

Location and cleanliness of the hotel was good.The phone on the room was not working hotel suggest change room but we declined and give us 4 complimentary drinking water.

Great location, super close to the metro station which takes approx. 15 minutes into the city centre. The hotel staff were also very attentive and friendly and very efficient during check-in / out. Rooms are a bit dated, but it is part of the renaissance style so more of a subjective opinion. The only thing that let the hotel down was the fact that it states on their website that they have a spa. On check-in I was advised it doesn’t exist anymore due to the pandemic? They need to update their website to reflect this!

There are pros and cons to staying in Motel One! Pros - Price is very competitive. Lovely vibrant bar area within the hotel. Great staff in all areas of the hotel (courteous and helpful). Very clean throughout hotel and bedroom. Breakfast was good (no hot food but a decent cold buffet). Also no requirement of a large deposit when checking in. Cons - bedroom very small - can't open the window unless you move the table and no bedside table (but then price is low so....). It's a decent enough walk to Grand Place, shops etc (but then the price is low so....) Would I stay here again instead of my usual hotel just off the Grand Place - most probably! I hope this helps...

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have stripped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

I stayed recently with my family and feel the hotel suited our needs. The room was one of the largest ones I have had in a hotel so there was plenty of room for us all. Cleanliness wise it was good. The bathroom seemed a bit old and could probably do with a bit of a refresh but apart from that it was all okay. We had an issue with our window not closing and someone was up within 5 mins to fix it which was great. We also had someone come up on another day to check everything was okay we reported a couple of broken light bulbs which again were changed very quickly. The staff were generally quite friendly apart from the reception staff who didn't really acknowledge you but the rest of them were fine. The breakfast was also good with plenty of choice. The hotel is in a bit of a run down area near the main train station but we never had any issues. I would suggest if you don't feel comfortable staying near a busy train station then you should maybe look elsewhere as the hotel can't be held responsible for the area they are in. Its a 20 min walk to the centre of Brussels so again something to be aware off. If I was returning to Brussels I would probably stay somewhere a bit closer to the centre but we did enjoy our stay here.

Booked twice now with Safestay and they have been excellent. Nice easy check in no matter what time, both the hotel and hostel rooms are a perfect as a base camp. The hostel and hotel rooms use the same comfortable beds with USB/plug sockets and a reading lamp. The bathroom facilities have been clean and have a good pressure shower. The location is no more than a 5min walk from the centre square and is located only 20min from Midi station. If you’re doing Brussels on the cheap I would highly recommend!