Guest User
August 10, 2023
My Grandchildren and I checked in to the Marriott courtyard, hotel in Brunswick, Georgia. After checking in, I was given a room key in a room assignment after we got to the room we unpacked and got organized. My grandson noticed that the outlets were not working in the room nor did we have any lamps that were working at the time I called the front desk and they advised me they would call maintenance a few minutes passed and I got a return phone call from the front desk. They advised me that maintenance was aware of the problem and asked if we wanted to change rooms. I explain to them that I’ve already unpacked and I really don’t want to go through the trouble of having to move the next morning, I want to check out and advise the clerk at the desk about the issues with the room. I was told that the manager was aware of it, and that they were going to return my money for the room, but they stated that due to me paying a third-party, they would have to get with them to release the money. The next day I took my grandchildren to summer waves and the entire day I was having to go to my car to get some water to charge on my phone in case my husband needed to get in touch with me. This created a lot of problems for me the next day due to my phone not being adequately charged. My question is if they knew there was an issue with the rain. Why did they put me in it at this point I have not received a refund or been contacted by the hotel.