Guest User
August 31, 2024
I recently stayed here with husband. The facility was acceptable. The room was big. The breakfast was good. I was happy with my experience until my departure. We had left a small cooler in the refrigerator. I know beyond a doubt it was there. We got to our destination and realized we forgot it. After our day trip, we detoured back to Brooks, (30 minutes out of our way) to retrieve our cooler. My husband was told the room was cleaned and nothing was turned it. The desk person didn’t bother to double check or inquire of the house cleaner. If I thought for a minute, I didn’t leave it there I wouldn’t say this. My property was stolen. The cooler itself wasn’t worth more than $15. It’s the principle that my property was stolen and it was not acknowledged. In addition they did not offer to investigate. I am really disappointed that the hotel did nothing they just told my husband it wasn’t turned in. I would be careful about your belongings here. My husband accepted what was told to him because he didn’t want to fight. I think it is totally unacceptable that I know it was there and it was not turned in. That is stealing