Hotel Chateau Bromont

Our first night we had an itchy sleep. That was a very tough night for sleeping. When we woke up my husband spotted a cricket on our bed. We were able to capture it in a cup. Brought the bug in cup to the man at front desk to be told “this happens” and nothing else was said except to motion to me to get rid of it myself. So I brought it outside. The cold and silent response I got from the man and a woman (I suspected she was the manager) at front desk left me feeling like they were insinuating I planted the cricket. No apology for this unfortunate event. Never in all my years of travel to different parts of the world, have I had ever had bugs in my room! Even when camping I’ve never had a cricket in my tent. We never heard from front desk again for the rest of our stay to express anything. At check out I asked if they would compensate us for first night with the cricket. They offered that we could stay a couple more hours after checkout and finally said they were sorry. This was a little too late as we were already packed in vehicle. A cricket in your room while sleeping is not a relating time. If something like this happens it would be good for the hotel to compensate with a reduced room charge so it shows they care. Instead we got a very uncaring vibe and feeling like we were trying to pull a fast one. That’s the last thing you need when trying to have a relaxing vacation.

Basic hotel - good for minimal expectations. Nothing wows you, and you can easily tell why…. Incoherent room design, accessibility, etc. the rooms also heavily smell like cigarette smoke. Pool closes at 9pm - not accommodating for checking in at 4, going for dinner etc. and being able to come back for a swim. Be careful if booking through an external website, it looks like you’re booking through their website but it’s not… I had to prove what I paid to get the equivalent room. Which took an extra hour at check-in after a 5 hour drive. Not awesome. In dire need of a renovation and external website management.