Guest User
October 23, 2024
Just spent 4 nights at the hotel together with 38 others in a coach party. Reception was good , room enormous, bed clean and comfortable. Leisure facilities were good , swimming pool, jacuzzi, steam room and sauna all used and enjoyed. All staff very friendly and helpful. However , even with pre ordered evening meals, the restaurant service was poor. The staff serving the food were trying hard but on two occasions it took over two hours to complete the meal. There seemed to be little planning on how to handle 38 meals at once and the flow of meals from the kitchens was very inconsistent - on our table of five there were who three finished the main course before the other two were even served. Fifteen minute gaps between courses another issue. It may be that there is a good service for smaller groups but the management need to sort out their organisation in the restaurant for large groups. If this is sorted I would happily revise the review to 4.5