Delta Hotels Cheltenham Chase

Nice Hotel, abit far away from Gloucester town centre but there is a Bus Stop right outside the Hotel that takes you there. Decent Breakfast and Good Menu Selection in the Bar/Restaurant. I would stay again. Bar area could maybe do with more staff during peak periods possibly.

Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray. Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads. Continental platter was ham and cheese- embarrassing! No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel. Shame as the rest of hotel was good in every way.

Cheltenham Chase is an excellent hotel in a quiet location away from traffic and city congestion. Our room was spacious and nicely appointed. The breakfast buffet was well managed and offered good selections. We ate dinner in the restaurant nightly and were pleased with the quality and quantity of food served. We were especially impressed with the thorough and very thoughtful service at the main hotel desk. On the day we were leaving after a 3-night stay, we had concerns about turning in our rental car to the location of the agency, quite a way from town in the country. We needed to drop the car early on Saturday morning and then taxi to the Cheltenham train station. We were not even sure the rental agency would be open in time for us to make our train connection. COURTNEY at the main desk at the hotel was extremely thorough in helping us make our arrangements to drop off the car and get a taxi. She even gave us her personal phone number, promising that if we could not find the agency open and ready for business, she would call a taxi to pick us up at the car rental office. She went out of her way to ensure that our morning plans would not be spoiled by unanticipated problem. The world of hospitality needs more Courtneys to take care of the myriad and varied needs of harried travelers. I would return to the Cheltenham Chase any time I am ready to revisit the Cotswolds.

Just spent 4 nights at the hotel together with 38 others in a coach party. Reception was good , room enormous, bed clean and comfortable. Leisure facilities were good , swimming pool, jacuzzi, steam room and sauna all used and enjoyed. All staff very friendly and helpful. However , even with pre ordered evening meals, the restaurant service was poor. The staff serving the food were trying hard but on two occasions it took over two hours to complete the meal. There seemed to be little planning on how to handle 38 meals at once and the flow of meals from the kitchens was very inconsistent - on our table of five there were who three finished the main course before the other two were even served. Fifteen minute gaps between courses another issue. It may be that there is a good service for smaller groups but the management need to sort out their organisation in the restaurant for large groups. If this is sorted I would happily revise the review to 4.5

I am very happy with my experience here. Me and my partner had an overnight spa break with breakfast and dinner. 1. Pillows and bed were super comfortable! 2. Breakfast and dinner were yummy, with a lot of variety. The staff provided a cute birthday message for my partner too with our dessert. 3. My spa treatment was amazing, I had the back ritual with facial and scalp massage with a therapist named Timea, she was such a lovely and welcoming person who provided an excellent treatment. 4. The hotel reception were excellent and accommodating, and allowed us to have a later check out time. Me and the partner have had a lovely experience here and would definitely consider returning in the future.

We stayed at the hotel for a reunion and it was really nice. Would definitely stay again. Natasha in the restaurant was really good and catered for us well including our picky eaters. Really nice spa and the bed was very comfy. Looking forward to staying again

We had such a lovely experience from this hotel we cant wait to come back Lovely clean rooms , really enjoyed the treatments and had a swim in the pool Check in was fast and smooth , gave us a lot of information surrounding the hotel timings etc Restaurant staff were lovely at breakfast and dinner You have a great team !! It made out stay memorable