robert
October 29, 2023
Good for small kids but needs work
This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors:
- It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all.
- The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel.
However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.