Randomly assigned room: I booked a king-size bed room with a city view, but when I checked in, I was assigned to a standard room on the second floor by a male staff member with no city view. Looking back at the order, it specified floors 3 to 6. I checked with the staff again, but they said they all had city views, and that they didn't tell me the floor requirements when I checked in. Although a higher floor was arranged in the end, if we didn't pursue it, we might have to pay a higher price to stay in a flat room. The hotel said it was not specified when booking the hotel through Trip.com. Is it true? If so, does the webpage contain any misleading elements?
The room facilities are relatively old: The faucet is turned off and water splashes when washing hands. The air conditioner is very noisy. Finally, the air-conditioning iron bars actually fell from the ceiling. Fortunately, there was no one nearby, it would be unthinkable to be hit😫
To sum up, maybe I am not lucky. However, the location is ideal and easy to access from the street. But I won’t consider it again as there are other options in the city.
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