Turbot House Hotel

Simply put - it was terrible. We had a Premium Queen Room with a window booked but what we got was far worse than anything we ever experience. The bed was reasonable comfortable but apart from that, the room was in some back hallway with no windows, natural light or airflow, it was filthy with plastic bits on the floor and the bathroom being best described as disgusting. There was no TV, no cups or glasses and the shower flooded the small bathroom when you had a shower. With the lack of a window the whole room filled up with steam as soon as one of us had as shower. If a health inspector looked at the room we were in, I am convinced that this room as well as all the others off that dark hallway would get condemned. We have stayed at the Turbot House many times before and whilst the rooms are small and basic in the past they were always ok. This time we were told that we got this dreadful room because the hotel was booked out and we booked in late. We were at the property at 12.00 and were told that the room was not ready, which is fine. We were asked to come back before 8.00 and were there by 7.30. It is inexcusable that they didn't keep our Premium Room for us that we had booked and paid for.

Awful. It seems at one point this was a decent hotel but it’s gone downhill in the last year so previous positive reviews are still higher than the negative on booking platforms. Booked through Agoda, checked in and checked out straight away upon seeing the state of the room. I have travelled the world and stayed in plenty of budget places and this is the first time I have ever been unable to stay a night. Complained to Agoda that they need to remove this listing and also they did not publish my negative review which is why their average score is higher than most platforms. The reviews are also auto ordered in a way to show positive reviews first. Shame on Agoda. What was wrong: Whole hotel smelt musty and like cigarette smoke. I checked in at 9pm and felt so uneasy and that was before I even bumped into anyone. People staying there did not feel like holiday go-ers. They were long term residents and (I feel terrible saying this) but I got the impression it was a halfway house and the residents gave me junkie/homeless vibes. Either that or I can see dead people because every single person gave me the creeps. Had to lug my suitcase up 4 flights of wooden stairs and had several encounters with the locals there. Lift was broken but I think I would have been to afraid to use the lift even if it was working. My room stunk like paint fumes but there was paint peeling off the walls so it wasn’t from paint. I did try to air it out with the aircon and window open but didn’t touch the smell. Cockroaches and silverfish went running in the bathroom (many). Based off the other reviews I read I felt I actually got one of the better rooms so I knew there was no point changing rooms. The after hours manager was understanding when I said I felt too uneasy to stay there and they gave me a refund via Agoda. That is the only positive thing I can say about the place. Even then I was happy to pay $110 to NOT stay there. This place needs to be delisted as a hotel. Spend an extra $90 a night and go to a decent place where you feel safe.