Holiday Inn Express & Suites Kent - University Area

A very quiet, clean hotel with large spacious rooms. Housekeeping service or freshening of towels, etc., daily. The location is perfect and only a few miles away from Kent State. This would have been 5 star had their breakfast options been replenished better. Every day I needed to ask for hard boiled eggs. There were very limited amount of bagels/English muffins available. Upon check in, we asked if there were glasses other than the very pliable plastic glasses in our room. We were told "no" and when my husband found some hard plastic glasses by the juice dispenser, the hotel staff watched to prevent him from taking a few. Needless to say we took several later for our room!

I had reviewed this hotel a year ago and gave it 5 stars. Not this time…unfortunately it’s going down hill for a lack of ado upkeep. A friend also stayed here in another room so I’m going to break this review into 2 reviews (for 2 rooms). We both agreed Free breakfast was decent & like the larger sized refrigerator in the guest rooms. Now why I’ve down graded my review: one of the buttons in the elevator kept falling off- so they taped it…, my room- there were beer cans left in my fridge (some people may not see that as a negative)- for me it means you didn’t clean thoroughly; the toilet stopped flushing- guts in tank very old and a part broke, the shower head was older and looking a bit grimy. Friends room-lock on the door only locked from the inside- after a 1/2 hr of trying to fix it the maintenance man asked if they’d switch rooms; switched rooms and the maintenance person came to new room unexpectedly/unannounced and walked right in w/o knocking & waiting for a response to give a chance to announce they were in the room- maintenance persons reaction was ‘oh you moved in here’…, it took a few hours for the room to cool down to the temperature they wanted to set it at for sleeping. I’ll give this hotel another chance but if the next experience is similar or worse to this most recent one- I won’t be staying here again.

This hotel exceeded our expectations. They were friendly and went above and beyond to ensure we had a comfortable stay. Taj (spelling?) at the front desk was especially kind, helpful, and friendly during our stay. She’s was delightful. As a family that frequently travels, book this hotel! I promise you won’t be disappointed. Front desk is helpful, rooms are clean (housekeeping was prompt to visit each day), beds were comfy (pillows were a little too fluffy for my taste), and breakfast selections were better than most.

This is the second time we've stayed at this location. I highly recommend it. The room was spacious. The breakfast was good. Love those cinnamon rolls!! Hotel was clean and the staff was friendly. We will probably stay here again when we're in the area. How can you beat it?

We went to our grandson’s hockey game & decided to spend the night instead of driving 3 hours back home. The front desk staff was very friendly & helpful. Our room was clean and comfortable-even the pillows were comfortable. The complimentary breakfast was great-a lot of variety. We will be back.

Great staff Shelia, Kirsten and Abigail always treat us with a great welcome and do excellent service on keeping the rooms clean and fresh. Always have positive attitudes and right on top of anything you need.

Stayed here to move my daughter back to school at Kent State. This is my 2nd time staying here and I will most likely continue to stay here when I come to visit. It is conveniently located near the highway and about a 10 minute drive to the school & town. The front desk staff were friendly, the free buffet breakfast has a nice variety of food items and we’ll stocked, my room was very clean and spacious, they even have washer/dryers onsite if you need to do laundry while staying. They do have a small fitness center but I didn’t check it out.