Hotel Hermitage Relais & Châteaux

We weren't sure what to expect from a summer visit to a winter ski resort. Thanks to the Hermitage: the location, the amenities, the vibe, the food, the team it was a great decision. To be repeated both in the winter and the summer. The walks recommended by Francisco and Nico were great whether to Lago Blu or up on Plan Maison via cable car. Spectacular. Thank you for loaning me sticks too. The Apres- Walk facilities were icing on a rich cake. The town too is totally charming .We were glad to see it fully recovered from the devastating flood earlier this year. The picturesque golf course under looming Zermatt nestled between the brook and the Alps made me want to take up the sport. All the restaurant recos were spot on. The food at the hotel was simply fantastic. Whether it was the breakfast where I was indulged by Simone with freshly baked croissants/ cornetti or the snacky lunch out on the lawn for lunch or dinner at the Michelin * ed Le Chantrelle for dinner all made for memorable experiences. The recommended Aosta Vallee wines paired well. If all that was not enough for a rave review, having the wonderful housekeeper alert Michaela and Nina in the front office that I had left my precious engagement ring behind and then have the GM and Owner Mr. Corrado Neyroz deliver it to me personally in Milan the next day was hospitality, integrity and kindness above and beyond the call of any duty. I will be eternally grateful. Thank you so so much #Team Hermitage. Tips: While we had a great view in 83, perhaps 82 in the corner gives you an uninterrupted view of Mt Z. I love to see it at different times under different conditions. Please have as many meals in La Chantrelle as possible to do justice to the menu and avoid the FOMO feeling I have come back with!

We have just visited the Hermitage for one week’s ski break. The hotel is really pretty with plenty of charm. Our deluxe room was lovely with a beautiful view, very spacious balcony and good amenities. We particularly enjoyed the ambience in the bar area and wonderful appetisers with a drink of an evening. They were very welcome and such variety! Lift passes can be purchased at reception on a daily basis which was great. Now for some of the points that they could improve on. We are fortunate to have stayed in many 5 star hotels around the world and in ski resorts and the Hermitage is almost 5 star, but not quite in our opinion. The physical building and staff are 5 star, but the service is not quite there consistently. We really missed not having a cup of tea or cake on return from skiing as most other ski hotels offer. A few items on the bar would have be nice, even if you have to pay for the tea/espresso. The cost to the hotel to do this would be minimal and it would generate more beverage purchases so seemed odd they didn’t. Dinner is not until 7.30pm so it can be a long wait if you are hungry! On a number of occasions we waited a long time for the ski shuttle - in excess of 15 minutes at the front of the hotel on two occasions, despite the shuttle being ready and waiting and it was obvious to the shuttle driver that we were waiting (ski gear on, standing with skis by the shuttle) but we were ignored. For the return shuttle you have to call the hotel, while other hotels seem to offer a regular service at peak times. We did not know this on our first day and waited nearly 30 mins at 4pm at the designated pick up point before we called them. They were very prompt in collecting us however when we did call. Dinner was pleasant but nothing remarkable. The dishes are well put together and most of the time well presented, although not always. You will not go hungry on the half board option as 4/5 courses are included and portions are generous. Things tasted good, not amazing, and were not memorable. We did get a little bored of exactly the same vegetables every night with grill dishes and the same sauce and sometimes what we received did not match the menu description. It may be different if you are not in half board though. Service in the restaurant was also hit and miss, sometimes it was great, other times we waited over 30 minutes to be offered dessert after main course and sometimes it was never offered. We found the prices on the wine list extremely expensive, so much so we did not drink wine and chose to drink at other venues in Cervinia. We expected a typical hotel surcharge but felt it was over the top. We have drunk wine in 2 star Michelin restaurants and this was higher than all of those. We are sure the wine list is very good, but there is nothing really below 100/150 euros per bottle. All staff we encountered were very friendly and helpful - especially in the bar, and at breakfast. We felt it would be good if the breakfast team proactive

We spent Christmas here as a family and as all the reviews attest to this is a great hotel. It’s comfortable with good food and a spa. And I agree what sets this hotel apart is the staff. They work very hard and go the extra mile. Phillipo and Antonio at front desk. And, everyone at the Spa esp the manager Angelo. We will be back.