Guest User
October 29, 2024
Sadly I wouldn’t recommend a stay here. I had received a voucher from family to stay for my birthday weekend and had noted this on the phone when making the booking but somehow they still charged me in full in advance without factoring in the voucher. When checking in I was told that the manager was away that weekend and basically no one knew how to issue a refund, but that they could take some money off the dinner bill etc (and luckily we were planning to eat there that night). Staff were friendly but seemed inexperienced and repeatedly came over during our stay with different ideas of how to take off the voucher money from our dinner and breakfast etc, and the voucher would have been more than both, and they seemed very confused as to how to do this on their system. Staff had good intentions but talking about the cost of the stay continually rather spoils a birthday! It really was made into quite an ordeal and they seemed really unsure of the maths, which is not very reassuring. We stayed in one of the outside rooms (in a sort of annexe), which was very scruffy and loud. You could hear every word and movement from the room next door and people and staff walking past the door. The rooms in the main building look much nicer. The dinner was disappointing. Our mains were fine but not great and the sticky toffee pudding was inedible and I had to leave most of it for the first time in my life! There weren’t enough waiters and we were left trying to order more drinks for a long time before we could get any attention. We noticed a similar thing for other tables. The restaurant itself and bar area are beautiful and have a nice atmosphere and decor, so hopefully we just got unlucky.