Guest User
October 17, 2024
The hotel is in a good location, convenient for people to get out, and not far from the castle or the old town. I was originally planning to complete the Bratislava tour task in half a day. Convenient access is very important. The service is very satisfactory. Because I drove by myself and needed to park, they didn't see the message on Ctrip, but they still arranged their underground garage parking. In addition, the receptionist on the day and the receptionist on the next day were very good, because I drove from Germany and Austria and didn't see any gas stations buying Slovakia highway tickets along the way (I went to gas stations to consult along the way). I asked the front desk lady, and the lady told me that it shouldn't matter as long as I bought it on the same day. I can buy it online, so I gave a website, but it didn't work on my phone. Later, the lady took the initiative to help me successfully buy a one-day high-speed ticket on the front desk computer (1 day or 10 days, I chose to buy it day by day, I only stayed one night, but needed two days of high-speed tickets). The next morning, the lady knew that I wanted to buy a high-speed ticket as soon as she saw me check out, and she also took the initiative to help **, which shows that their internal shift system is relatively standardized and effectively conveys customer needs.
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