Hotels Near Turnul Artelor in Brasov

We stayed in room 514. On the positive side, the rooms were very big, the bed comfortable and it was quiet at night. Generally, the hotel would benefit from refurbishment as many areas looked old and tired. The air conditioning worked well and the mini bar was quiet, unlike those of other hotels in which I've stayed. However, there were numerous negative points which need to be addressed. The most annoying was the shower - too small, screen too short and leaked, water taking 8 minutes (sadly I did time it as it happened every evening) to warm up in the evening. What a waste of water and a direct contradiction to the sign encouraging guests to re-use their towels. The basin struggled to fill up as its plug didn't work properly, then the remaining water was slow to empty, whilst making loud gurgling noises. Remind your staff to clean under the rim of the toilet (see photo). The drawers in the bedroom needed attention as they struggled to open and close. Despite hanging the label on the door, indicating that we'd like the room serviced (mainly a need for fresh towels from mopping up the leak), this was not done and it took 3 visits to reception to get said clean towels (1 from the tour guide and 2 from myself). I was told that rooms were got ready for new guests before existing guests' rooms. Preferential treatment for new customers whilst the old ones don't matter! Clearly the hotel was understaffed and they ran out of time. On the third morning of our 4 night stay; breakfast proved to be a real ordeal. Only one coffee machine working for the whole hotel, lack of food due to so many guests and the supply not meeting the demand. It would help if guests did not help themselves to breakfast provisions and make their lunch rolls from them!! Having addressed my concerns to the manager, I did not feel respected and valued.

The bedroom (junior suite) is perfect for a couple. We were extremely comfortable and the room itself is new and beautifully designed. The location of the hotel is right in the Old Town, which is stunning and wonderful to traverse. The breakfast was very tasty and the staff just terrific. We were in need of a doctor and they made the happen for us.

First things first - booked online, pictures looking great , upon arrival the situation changed slightly ... even that we booked the 4 star section of the hotel and we got the room there (it has a 3 star section also, but I doubt I want to know how that is looking like after seeing the 4 star room), but yes you pay like for a 4 star hotel - and in Brasov in the summer - end of July, full holidays season is not a small amount I can tell you. Still , it was suiting a purpose - we only spent 3 nights here so it is not the end of the world. A few ”minuses” - dated furniture showing signs of wear, a slight musty scent despite of the odorants used during house keeping, the minibar overpriced like beyond belief plus the door of the small fridge was not closing properly unless you ”persuaded” it a little bit, shower booth very small by any standard, very average breakfast - to say the least- if spend more than a few days here you just give up on it in have breakfast in the city, plus during breakfast the tables were cleaned between customers with great delay, staff was more busy with their morning chat (and making some very unappropriated comments in Romanian about some Muslim guests attending breakfast - not all your customers are foreigners people! be a bit careful with your tongues.) Some ”pluses” - the room was spacious, the beds were comfortable nothing to complain, hotel was not noisy from my perspective, free parking and we could always find a spot to park, supermarket 2 minutes walking from the hotel, historical center very close to the hotel , 10-12 minutes walk and you are there, they got breakfast, even that is boring and limited in options, at least you got something, very fast check in and check out. And the tropical fish tank in the lobby area is excellent! Overall not a bad option, not 4 star from my perspective - I've seen hotels on 5 continents - this is not 4 ... more like 3-ish ... price to quality ratio needs improvement... still we had a good stay , we only needed a place to sleep and shower so it suited the purpose since the majority of time we were out of the room.

It was the most amazing experience that i had in a hotel until now,at least from Romania,you find everything that you dream of:super good services,all the facilities that you need:spa,billiards,the rooms are amazing,super tasty,various and fresh food at breakfast....an amazing experience,words can t describe what a great feeling I have after this...I can t wait to come back,thank you for all this great experience in just one day 😊🤩

It was a very nice stay, in a very nice area, away from the crowd, close to a variety of restaurants. Tge stuff from the reception were very nice. The rooms and tge hotel were very clean, perfect matresses, perfect breakfast. Happy to return any time!

Everything was wonderful. They have many facilities including washing machine, oven and parking space. High quality for this price.

The service was excellent from the check in which was made by Roxana to the restaurant, SPA and the housekeeping staff. The rooms are very nice, vintage but modern, you feel the experience of the mountain side, the fresh air. The SPA is very modern, the inside pool and outside jacuzzi were amazing, so relaxing and comfortable. Răzvan from front office was very nice also, helpful, but i would like to thank from the bottom of my heart to Miruna, who served us at the restaurant, she made my stay outstanding, always smiling and asking if everything was alright, very efficient and friendly. By the way, the food was delicious. WHORTY!! SIMPLY THE BESY !

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.