Guest User
July 30, 2024
I reserved a suite. What I received is little more than a standard room. No table and chairs, no sink/kitchen area. I am VERY unhappy. Staff told me this was a new room, but it certainly doesn't look like it. ( carpet is also dirty) Additionally, they said the change in the room was due to renovations. As I wrote this review, the manager reached out, stating that the pictures on the web were old and to offer either discount or refund. I accepted the discount since we had already unpacked. The web pictures should be updated, or a notation should be included warning customers of changes in the room. False advertising is never acceptable. Needless to say, I will not be staying here again. I will stay at Best Western as I usually do.