Hilton Garden Inn Bowling Green

We stayed here for one night- our goal was visiting Mammoth Cave the next day. The drive to the cave was fine-40 minutes. This hotel was acceptable. It smelled odd in spots and had a couple rusty and loose bathroom fixtures but nothing scandalous. Seemed clean enough. The breakfast was awesome and the people are absolutely top notch. Bowling green seems weird though.

This Hilton Garden Inn is two miles off I-65 and a short distance from Scottsville Road, so there was hardly any road noise. Television was great. Bathroom was great. Everything about our room was great. Didn't get a chance to visit the bar for a drink. The front desk was helpful and friendly. Hotel itself was beautiful and well kept. Family loved it here. Great place to stay in Bowling Green.

Overall a nice place to stay, the a/c in our room is loud and can hear people in the next room are the negatives. The positive are a longer list, at checkin a recommendation to try Montana grill across the street was a great choice, everyone has been friendly and the grounds are very well maintained. As a Hilton member I was given meal vouchers that could be used for breakfast. They had a breakfast buffet for $14 each or you could order from 5-6 made to order choices. Buffet the day we were there was scrambled eggs, bacon, potatoes and oatmeal as warm selections. They also had the usual yogurt, bread and pastry assortments and 3-4 types of juice. Overall it was a little above normal at a hotel buffet but not good enough for us to want to return. Overall a solid place to stay and one I would not hesitate to visit again.

The wife and I stayed here this week on our way to nashville to see Taylor Swift. The room was clean, spacious, and had everything we needed to make our stay relaxing and enjoyable. The staff were super friendly, and the location has plenty of places to eat near by. Bowling Green itself has plenty to see and do, but bonus points it’s only an hour from Nashville. During big events like our concert hotel rooms in Nashville can push upwards of a $1,000 a night, but Bowling Green is just far enough way to stay affordable.

For the price you would expecte free breakfast and a HEATED pool. If these two requirements are what you want. Look elsewhere. We've stayed in places just as nice that cost less that had these options.

A few miles off the interstate so little road noise. Huge suite, great room darkening curtains, comfortable bed . Needed help with the thermostat and maintenance responded quickly. Breakfast was additional cost so didn't eat there. (Really wasn't hungry). We plan on staying again next year's trip.

Male bartender is A PROBLEM. Openly berated hotel guests, loudly claimed one looked "on meth". Was incredibly inappropriate to pink haired employee and even threatened her. It was not in a joking manor and she seemed uncomfortable with him in general. Traveling alone as a woman is stressful enough without witnessing a member of staff at a place - that I'm supposed to feel safe sleeping in - openly harassing hotel guests and female staff members. I didn't catch his name, was too alarmed to check for it. Cannot believe the standards at this establishment are so low compared to other Hiltons. I'll never stay here again, and my opinion of this hotel chain has greatly diminished. Absolutely atrocious behavior.

Hands down, the poorest customer service experience I have ever had at a hotel. My first complaint at 7am after the first night of a 4 night stay, asking for a different room due to noise above me between 1-5am the night prior was never noted or documented. I was told the hotel was oversold but that a message would be left with the 2nd shift to address my concerns and to put me into a new room. When I returned to the hotel at nearly 7pm, the front desk associate told me she was aware of my issue but had been made aware by a call into the hotel on my behalf - not by the first shift who committed to communicating my issue. It was explained to me again that the hotel was oversold but the hotel would do everything they could to stop the noise if it happened again. I was offered a list of other Hilton properties to call on my own that likely had availability. At that point I did decide to check out and made another reservation at a nearby hotel. When I stopped at the front desk to let the associate know that I was leaving, she told me that I was now considered a late check-out and would be charged for an additional night. When I expressed frustration that my issues were not resolved on the first night yet the hotel felt it "OK" to charge me for a 2nd night because my only choice to avoid the issues was to check out and leave, the associate explained to me that she was only hourly and had to follow protocol and that was her only option. She documented my name, again, and said that the manager would be in touch with me this morning to discuss a possible refund. It's now been 3 days and there has been no follow up from the hotel and I still have 2 nights of charges. I have traveled frequently for business over the past 20 years. I can honestly say that I have never experienced anything like this - that the staff at the hotel was truly not empowered to fix a wrong for a guest and attempt to make it right. I understand that hotels are oversold but I also know there are always "extra" rooms. Even if the hotel WAS oversold, the hotel had 12 hours to try to resolve my situation and move my room in that time. Further - if this Hilton could not make the room change, then that hotel should have made the effort to contact other nearby hilton hotels vs giving me a list of options to call on my own. I have been a loyal Marriott elite tier for the past 15 years. There's a reason I stay with Marriott properties. This stay is the reason that I will avoid staying with all hilton properties in the future.