Alun J
November 10, 2023
I booked and paid a deposit of $145.00 and was not told until I broached the subject of a live band playing at the cafe attached to the resort on friday and saturday nights .When we arrived on a thursday we find our chalet was 5 metres from the cafe which is an open area and music blaring away on the music system , when I confronted the resorts receptionist , she merely shrugged and said even though they owned the property they had no control over the operation of the cafe . When asked if we could move to a quieter chalet she said they were booked out ! We decided to try and book into a different establishment which we did . In the meantime I was told by a previous guest that only was there live music at the cafe on friday and saturday but also sunday and the cafe also had a special night on tuesdays were once again the music system would be blaring . I approached the receptionist again and was told we would forfeit our deposit . I would never recomend Horseshoe Bay Resort to anyone from this unpleasent experience