Room in B&B - Hotel Moura Double Room

Due to unexpected engagements at work, one week in advance we tried to change dates and someone who rather sounded like mobster told us in very disrespectful way over the phone that we will probably loose our reservation fee. So, we changed business plans instead and finally came to Moura hotel. The experience in summary: rude staff, poor hygiene, terrible dinner. Stay away from this hotel if you are looking for lodging in Borovets.

At first glance, Hotel Moura seems decent, but it's a letdown once you're inside. The standard double rooms are tiny and not very nice, with basic mattresses that feel like they could fall apart. The staff are pretty rude and pushy. We had a situation where my daughter had a nosebleed, and they charged us a whopping 70 euros just to replace a basic bed sheet for a single bed. To top it off they tried to charge me extra for drinks I never had. It's pretty clear all they care about is extroting money from guests.

SNAP SHOT Hotel: Recently revamped and you can see it Staff: Mostly Friendly / helpful but reception staff need to do a course. One guy (baldly guy) that checked us in I think is in the wrong job because he seems to dislike guests or he does not care. Room: Very clean, fresh and plenty of room. Our room looks out to the forest. None really have a mountain view but that is fine. Bathroom: Modern, clean Grounds: Clean / Gardens well kept Bar: Small bar but lots of character, nice bar man as well Food: Breakfast had a good variation with vegan option available. One small stupid thing to moan about, there were no breakfast tea bags for days (bring some) but that's the only things I can give out about Facilities: Some of the best I have seen in Borovets. Hot tub area with bar service really really nice. Pool table, Gym, ski locker area. Distance: It only a 5 min walk to the gondola which is really handy if you plan to ski on that mountain. If you are skiing up at the other end of the town well its a little walk slightly up hill with your boots and skies but its not that far. It's easier coming back :-) . People moan about it but its really not that far. Would I go back?: Yes I would Date of stay: Jan 2024

Waiting for reimbursement of a cancelled réserv during the free cancellation period (a month has passed). No proper communication with the facility management - I was told - I have better things to do

The owner of this hotel is a terrible guy. We could not speak to him in normal manner. He was aggressive and confrontational. We've heard only: take your luggage and go away. Is this man normal? I strongly disadvice.

This place is terrible!!! service staff is very rude ! And manager / owner is racists of greeks and threatened us . We arrived and had booked a deluxe suite apartment €721 for 3 nights and they gave our apartment away and wanted to give us a standard crap room that was €40 a night! They threatened us and and swore at us and said we wouldn’t get a penny back for the downgrade ! STAY AWAY FROM THIS PLACE! Its a scam hotel ! We left and went to a different hotel , *********** relocated us ! Still waiting for my refund back .