Candlewood Suites Bluffton-Hilton Head

Janet at the service Desk was amazing and super friendly ☺️ very convenient location

Where do I start? This place is disgusting. Turn around. Don’t go inside. You’ll smell it immediately. You can smell it from the air vents as you walk up to the building. I was forced to stay here for a week on a business trip and couldn’t breathe through my nose the entire time because of the mold pumping through the vents. My colleague had to change rooms bc she could literally see the water damage on the ceiling and it reeked of mold. I am laying in bed right now as I write this review, and my eyes are stinging. I’m convinced they wash all of their linens in straight bleach. Do they even rinse it? Lastly the cleanliness is questionable, when I went to close the curtains I landed my thumb into mystery goo stick to the curtains, hint: it was waist high. I’m telling you, don’t stay here. The front desk lady was nice.

Clean hotel, with friendly staff. Good value for the price. Easy to access off Parkway (about 7 miles from I-95). Several restaurants less than a block walk away as well as a bank. Parking lot well illuminated. Free coffee in lobby area and pool out back

AVOID AT ALL COSTS. For a "suite" hotel, such as Residence Inn and Homewood Suites, this is the absolute bottom of the barrel. The rooms are small and lack the pull out couch seen in most suite rooms. It's not well maintained with an abnormal smell permeating the facility. The Wifi and general cell service is absolutely unsuitable. I quite literally lost internet as I was posting this very review multiple times. Worst of all, the staff is rude and there's no breakfast whatsoever. This place is more like a motel than a proper hotel. I've stayed at regular IHG hotels with better service and treatment. Hell, I've stayed at better Candlewood Suites. Do yourself a favor and go to literally any other hotel. This establishment is absolutely pathetic. So much for "southern comfort." The Hampton Inn & Suites in the same location is MUCH better.

I booked a 2 night reservation with the hotel on May 18th for the nights of July 5th and 6th. We were traveling to spend the 4th with family in Tennessee and needed to break the drive up since we experience so many traffic issues in SC that it can take up to 16 hours to get home to Florida during holiday travel. On July 2nd I received a welcome email for our upcoming stay. We were in the mountains and phone signal was spotty. On the morning of the 5th while driving we received a voicemail that the hotel was double booked for the nights of our stay and they were checking to see if everyone was still coming. I told them yes, we are already on our way there. Then around 2:30pm they called again and said nobody cancelled their reservation so they were going to have to cancel ours. At this point we were an hour and a half away. Because we left TN to get there at the 4pm check in time, driving back to FL would have us on the road past midnight. I asked to speak to a manager and was told one would not be on property until Monday and he would give me a call then. It is now Monday at 9:30pm and I haven't heard from anyone. I even got what was supposedly the manager's email address and sent an email letting him know my husband (whose number was called when they cancelled on us) would be at work all day and to call me instead. No call, no reply to my email. We have been greatly inconvenience and I do not believe that they suddenly realized they were overbooked ON THE DAY OF. Somebody dropped the ball somewhere and now they can't even provide half decent customer service when they completely screwed us over, causing us to have to get a hotel in another town and pay day of holiday booking prices. We booked Candlewood which had a kitchen, pool, laundry facilities, ect. For a higher expense the only option we could find was a bare bones hotel an hour from Hilton Head. We were forced to eat our meals our and couldn't wash our dirty clothes from the past week. Now we have a Hilton Honors account because IHG doesn't care about their loyal customers and the managers can't manager their hotel properly.

AVOID AT ALL COSTS. For a "suite" hotel, such as Residence Inn and Homewood Suites, this is the absolute bottom of the barrel. The rooms are small and lack the pull out couch seen in most suite rooms. It's not well maintained with an abnormal smell permeating the facility. The Wifi and general cell service is absolute DOGSHIT. I quite literally lost internet as I was posting this very review multiple times. Worst of all, the staff is rude and there's no breakfast whatsoever. This place is more like a motel than a proper hotel. I've stayed at regular IHG hotels with better service and treatment. Hell, I've stayed at better Candlewood Suites. Do yourself a favor and go to literally any other hotel. This establishment is absolutely pathetic. So much for "southern comfort." The Hampton Inn & Suites in the same location is MUCH better.

Can‘t complain much. It’s typical Candlewood Suites class in a good quiet area. Everything is in order but internet service. Very slow or not available. Rooms are a bit dark. Can‘t open window. Pool very little. No service but free coffee and tea. Check-in and -out staff very friendly.

I booked this hotel because it was listed as “recently renovated” but I couldn’t tell what was renovated other than the new air conditioning unit in the room. Maybe some other rooms were renovated. Lobby also looked very dated. Full kitchen - including a full size fridge and dishwasher, small stove, 2 microwaves, and some dishes if you’re looking for that. Comfortable enough as a place to crash for the night but that’s about it. Husband didn’t like stale smell of the room. Was not thanked for being an IHG Gold Elite member at the front desk like I have been at other IHG properties. I found out on this visit that I prefer other IHG brands over CANDLEWOOD and will probably not stay at one next time.

Really have nothing bad to say about this property. The only negative thing we encountered during the 4 nights we were there were the initial room that we were put into had a dishwasher that did not want to drain and the dead bolt would not lock (it appeared that the deadbolt and the opening did not line up). This was remedied by the front desk when they moved us into another like room after it was cleaned. The staff was friendly and helpful in everything that we requested. I would gladly stay at this facility again in the future and have no problems recommending it to others