SureStay Plus Hotel by Best Western Blue Springs

excellent place to stay, rooms clean and fresh, service great, easy access and very friendly staff. Breakfast was much better than other places stayed.

This hotel is super mid. Okay for a night stay. Wifi doesn’t work. The front desk worker will argue with you and tell you it works when it clearly doesn’t. The hallways stink, the elevator is sketch. The breakfast made me sick. I’m still waiting for my 100$ deposit back. It’s been 2 weeks now. won’t be staying again. You get what you pay for i guess

The hotel wasn’t very clean. Room was out dated and in need of an upgrade:.Trash can on the outside were full with trash. Cigarette butts all over the outside. going down hallway of our room smelled like some one was cooking in one of the rooms. TV was terrible and internet was very slow and kept buffering.

I gave 5 stars last year. Unfortunately the service, the cleaning and the quality went down! No towels at the pool, rooms are dirty, bathroom door damaged. And unfortunately the stuff is not very friendly. The breakfast was good and the internet works fine!

Very disappointed. Thought it would be better. Exposed wires hanging out of bedside lamp, mold in the shower. Pretty dirty, old and dumpy. You should spend more money and go to a better chain. Look at the photos and decide if you want to risk your loved ones staying here.

The hotel was clean and comfortable, but phone in room did not work, bathtub fixture lose, pool had scum around the edge, and no internet service above 1st floor. Staff friendly and tried to help.

If I could give a 0 I would. This was absolutely the worst hotel stay in our lives. I'm 57 and my blind veteran husband, 65 yr old. Very crooked!! Was over charged 100's of dollars. We stayed 13 days during the below zero temperatures while waiting on our house to close. Booked with ******* for first week and disclosed our family dogs at check in with all required paperwork for ESA EMOTIONAL SUPPORT ANIMALS for my blind husband. We were not charged pet fees for first week. Once we extended 4 days and then another 2 days to get through cold snap, I notice unjust charges on our account. Were charged double what we originally booked for AND not only that, the manager went back to the day we checked in, charging pet fees on ONE OF TWO DOGS LISTED AS ESA PETS on official physicians orders and legal paperwork. Manager takes it up on his own "opinion" that our dogs were not ESA PETS and accused us of typing up our own forms stating he was giving us a deal by only charging for one of the dogs!!! We asked for a general manager or owners name and contact information to get this settled. Which manager refused to tell us. He stated he would try and reach Dr and refund charges if he got a hold of him. We have heard nothing!! Or seen no refunds!!! We have ESA orders from two different Drs of my husband's. One being from KC VA Dr. And another Dr. From out of town but in Missouri. My husband went blind less then 5 years ago and has high anxiety when alone unless our dogs are present. There is so so so much more but this is the jist of it!!! We never received 100.00 deposit back either and housekeeping cleans our room ONE TIME in 13 days!!! We have been in anguish due to these very high charges that should have never been charged in the first place and was never told these charges were incurring til check out.!!! Please contact us before we take this further and get an attorney and or get in touch with news channel to expose these unjust charges against Mo. Law!!!!

The pictures are catfish material. Place was ran down, sketchy, and gross. The hallways smelled like animal feces and the air was so heavy and congested. The place is all around very dirty & they claim it’s a smoke free environment but it reeks of cig smoke. My partner woke up with a bite on his leg the morning of so that’s ya know, gross. Also if you want your deposit back, there is a 50/50 chance you’ll get it back (due to BS accusations) & I’ve seen other reviews that they scam you. Overall, would never come back. Front desk worker was nice. But yeh if you want to feel clean and safe, I recommend elsewhere.

The hot water went out in the entire hotel the second to last day of our stay. They attempted to fix the problem. They were unsuccessful. Everyone was checking out of the hotel. We were told repeatedly that it would be corrected. We had to check out of the hotel and go down the street to the Hampton Inn. We were promised a refund on our two nights with no hot water since we could not shower. Refund still not received two weeks later. I highly suggest staying at the Hampton Inn.