Guest User
May 17, 2024
It is a real shame when you arrive at your ski location and then don't get the room combination you have booked for years and ordered again last time. It is true that we were given a different room name in the confirmation message, but without mentioning the difference to the reservation. It is particularly unfortunate when the manager of the hotel says very arrogantly and condescendingly: "We made no mistake" and otherwise does not care about the guest's discomfort and feeling of being disturbed. The confirmation given does correspond to the room combination now offered, but a note that the rooms are different to those in previous years and as requested would have been very nice and, in our opinion, to be expected. Another striking feature was the bills, which were repeatedly criticized, as one time there was wine that had not been consumed, another time breakfast despite having booked full board (?) - Anyone who thinks evil is a scoundrel, hopefully not a system! In any case, we have drawn our conclusions and decided that this was our last stay at Burg Vital and have booked another hotel for the next season, which welcomed us with open arms. We wish you luck, but unless the attitude and service to guests changes, one star after another will burn out!
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