Mark T
September 22, 2024
Worst hotel value I have ever experienced. Took my family for a holiday weekend trip and we had to leave after the first day. The hotel isn’t very old, but the property is deteriorating fast. From the moment you arrive, not only is it readily apparent that the grounds aren’t well kept, but the exterior of the hotel has clearly not been cleaned in a long while, if ever. So, it’s not a surprise when greeted with a musty smell when you enter the lobby, which is cheaply furnished, and a bit dingy. Certainly don’t expect to be greeted as if it were a five star hotel. It doesn’t get any better when you get to the small room, and we had a club room. Cheaply appointed, with only two old threadbare towels, one each small viles of shampoo, conditioner and body wash, basically the same feel as an older Holiday Inn. Beach furniture is dilapidated and the service there was worse. We had to flag waitstaff to order anything which took quite a while and good bit of effort, followed by a fairly long wait for most items. Throughout the entire stay, the service was terrible. We booked aclub room, that was supposed to have snacks after 3 PM, there were none, and the staff said that they couldn’t provide. When we did go to the club room at 5 PM, we found only the very cheapest beverages, and only one selection of each. We asked for a turndown service and to provide towels and soap sufficient for our family, was told that would happen, but it never did. This carried on all the way past our check out, when we had called down to ask the valet to bring our car around. After checking out and waiting 20 minutes for inquiring where our car was, it was no surprise at the valet that we spoke to, hadn’t bothered to initiate bringing the car around. Do yourself and your family a favor and avoid this hotel. All of the above was for a $700 per night room.