Guest House 46

This “hotel” should be shut down 100% filthy disgusting 🤮 one room bird crap all over the back of the tv….. feathers the lot been years worth of that for sure, outside garden what a mess not very attractive on the outside nor even the inside. False advertising, infection control measures don’t seem to bother yous! Trampy place!!!!! Moved rooms to then find a dirty brown towel in the floor of the shower REVOLTING! A bin would be more cleaner to sleep in! 3 stars absolutely not wouldn’t even give it half a star!🙄

I would never ever come here again, we never ended up staying. Paid for a private room. We ended up getting a bed and a sink that stunk - ‘our’ bathroom was across the hall opened and thats was apparently a private bathroom, bear in mind someone was using it at the time! ‘due to their mistake’. I told them this is not acceptable and we want what we paid for, They said we would have to stay there or accept a refund! And it wasn't even a full re fund. We are stl waiting for this re fund and *********** has now got involved.

Upon check-in it was evident that this hotel had not been cleaned recently. The rooms were filthy and there was a layer of dust and grime on the top of the toilet. In addition to this, the carpets were dirty and there were splash marks up the bedroom wall. The bathroom is so small that I am 5’2 and my knees touched the door whilst using the toilet. The sink is also in a different bit of the room, no lighting, dirty (surprise) and cold water. Our main concern with this property is how cold it was. Upon checking in, we noticed that both windows in the room were open and when we tried to close them we noticed they were broken and covered in mold!! Eventually, we managed to somewhat close them and thought that the temperature of the room would rise by the evening. How wrong we were! After coming back to the hotel around 9.30pm, the rooms were Stone cold. We noticed that despite the radiators being on in the hall ways, both room radiators were not working and did not have a dial to turn as this was broken off. I cannot stress enough how cold it was. It was the end of November, on the North west coast of England during a snow storm, the room was ice cold. I tried to contact a staff member using the phone number on a poster in the lobby but they did not get back to me. Myself and my family were forced to sleep in the clothes we were wearing (it was far too cold to change), coats and even hat, scarf and gloves yet we were still shivering and could not sleep. This was not helped by the fact the duvet was so small, definitely not a double and did not fit around myself and my partner despite being almost on top of each other. I am in utter dismay on how a hotel like this is being advertised. It was unsafe and unhealthy, with myself and another member of my family leaving ill.

As soon as we arrived at this hotel we knew it was going to be bad. The window outside was hanging off. I’m the room the plug sockets were hanging off the wall. The sink was coming off plus the bathroom is really small. The room is literally falling apart. I wouldn’t recommend staying here.