Hotels Near KAY Jewelers in Bismarck

Loved the water slides, kids had a blast. room was clean, and updated, though you could tell it is an older motel. Staff was friendly and location was great.

Stayed here for a group gathering. 8 days. The hotel shows its age but has been updated somewhat. The room was small, but it grew on us. When we got there the hall on the 6th floor had a funky smell. Hall carpet was cleaned, and the smell went away. The employees were great. The food both in the restaurant and during our group sit-down dinners was good. Restaurant had problems the first two days because of the number of people and the short time they had to eat. Once the buffet was set up that issue went away.

We did our homework on this place before coming. We had a family emergency and needed a last-minute place to stay. This hotel seemed reasonable, as it promised what we wanted and needed. Our assigned room was 102, with a bed and an additional roll-away. It would have been very crowded in there with 3 wheelchairs. The roll-away bed was placed in our room Wednesday night, September 6, 2023. We opened the door to find it blocking our way into the room. The front desk staff moved us into room 117. This was no better, as the beds were way too high. The desk in the corner of the room was horrible. I moved the desk chair to one side of the desk. This was to allow my wheelchair to get up to the desk. When I did this, however, I got stuck in that little corner. I had to move the desk chair between the beds. This was quite inconvenient for obvious reasons. I suspect that room 117 was even smaller than room 102. We had to store some of our belongings in the bathtub. Most of our time in this hotel was spent moving stuff back and forth. We spent as little time here as possible. I should also mention that our family emergency was visiting a terminally ill relative. It was an already difficult time further complicated and dampened by a sloppy hotel. We feel every traveler with a physical disability must be aware of this place. We will not return here on our next visit- possibly after my uncle passes.

The hotel was crazy busy due to some sort of convention. There were limited room options but it was the parking situation that really made this a less than stellar stay. There was limited parking anywhere but a delivery truck blocked part of the parking too -- making it impossible to come and go from the spaces. The room across from ours had three small yapping dogs. There should be a limit to the number of pets per room as they were out of control all night. The room was suite large sized but with a very, very small bathroom. The toilet was low and with no room, difficult to use. The floor was uneven so walking across the carpet was unsteady while carrying luggage, or really, any items. The location was right off the freeway so we chose this hotel for its easy on/off.

While the format of the Staybridge hotels are really nice (we had a King suite), there are issues here I've not seen addressed in other reviews. It's clear they are struggling with housekeeping, as our room had dirty dishes in the cupboards, pieces of granola bar in the space between the TV cabinet and wall, a dirty shower, food under the snack bar and the couch. Coffee but no sugar/creamer packets. But what I absolutely detest the most is the ”lighting/electricity” setup! It does NO good to provide power outlet lamps everywhere, when they are completely dependent on the ”MASTER SWITCH” being on, but when it's on, you can't turn the OVERHEAD lights off, meaning you are disturbing anyone still trying to sleep. It also means that any electronics you are trying to CHARGE overnight, are NOT getting charged, unless the overhead lights are on??? Stupid set up. However, some pluses: The receptionist was a gem. The breakfast and seating was great. The outdoor area is very nice, and the pool looked clean.

My family spent one night here and thought it was really nice. This hotel is located on the east side of HWY 83 and has plenty of parking that is well lighted. The desk attendant was helpful and quick to answer any questions. The property has a cafe/lounge, a bit pricey but at least you don't have to leave the hotel. Two elevators service the floors, which were nicely carpeted as were the rooms. Our room was an 'accessible' room so it was extra roomy. We have always found the beds and pillows to be perfect (I don't often use that word in reviews.) and this hotel was no exception. Great night's sleep and the floor was quiet. The hot tub was open and we enjoyed it very much. The pool was......cold but some kiddos seemed to not mind at all. Both are chemical treated, not salt water. Breakfast took an extremely long time in the morning but it was 'hot' and not just a ”bag”. I would definitely stay here again and would definitely recommend it.

The location can be tricky to find because not all of the streets have signage. They had white towels and linens, just very thin. I am talking frayed edges on the top sheets, and a washcloth that had a hole in it. On the day we arrived, we were settling in when the door opened with a card key. I thought it was housekeeping, even though we had not asked for anything. Instead we heard “sorry, I was given this key” and the door closed. A short while later, I answered the phone to a rather demanding “Who is this?” I stated my name and followed with “And whom am I speaking with?” She stated her name and said she was from the front desk. She asked how we got the keys to that room. I said my sister had recently checked in and was given two card keys with that room number written on the paper key holder. She asked my sisters name and spelling. She indicated that our room was assigned to a different party and there was something in the conversation about us having to move. I said we are not moving. (We are disabled senior citizens.) I was more than a bit taken aback by her rudeness. She said she would call us back. I had to say to her twice that there was no need to, because we were not moving. My sister and I went to the front desk to show this person, whom I will call Amanda, our IDs and the card key case. By that time Amanda said she found out that the person from the previous shift had given us the room, but had recorded it as a different room. So we went back to our room. Of course, the keys did not work. So we had to go back to see Amanda and have our keys reprogrammed for the room. Can you imagine the frustration? Later that night there was thumping on the floor until 11:30. I had ear plugs and was able to sleep, but my sister wasn’t as fortunate. The next day the thumping started at 7:30 AM and went on for a while and then more of it in the afternoon. I went upstairs and knocked on the door. I saw what appeared to be three generations and I assumed the grandkids were jumping on the floor, possibly off of the beds. So annoying. The few television channels we had from the Direct TV had so many lapses in transmission that it was difficult to watch. Other than that, the breakfasts were better than the usual wet eggs breakfast. The cook/attendant was attentive and kept things clean. The housekeeping staff was friendly and did a great job at keeping everything clean. There were also nicer and more professional front desk employees. Overall for the price I don’t think we will go here again. And, no, we were not given any compensation for the inconvenience of the room key mixup.