Hotels Near Small Heath in Birmingham

The room was really spacious and clean. everything worked really well, the oven, kettle, fridge was big. The staff were also very helpful. I will definitely go back! Thank you 😊

Had gone here for a night. The room I was given was nice and spacious but the air on wouldn't work. So I was moved to another room which was smaller, felt like I was downgraded to a smaller room. If only they could give me the same spacious room that I booked with a working air con would have been great.

We stayed in a one bedroom suite for 2 nights, on the fifth floor, with a 2 year old toddler. Overall our stay was ok, the apartment had what we needed, was well located and noise was minimal at night. Cleanliness was ok but could be improved eg stains on armchairs in living room, dust on shower curtain rail. Good range of items at breakfast. However a couple of issues we flagged to reception: At the breakfast buffet on our last morning, I filled up my toddler’s milk cup with milk from the fridge, before passing it to another guest, and then filling up his cereal with the same bottle. Luckily, before he’d drunk much of the milk, the other guest came over to tell me she thought the milk was off and had seen me fill up a sippy cup with it. My husband tasted it and confirmed it was sour and fizzy. I went to check the fridge and there were several bottles of milk that had gone past their clearly stated sell by dates, including one that didn’t have a cap on. I immediately told breakfast staff who had been moving bottles around with ample opportunity to check dates, and didn’t receive an apology. Later we told reception, they apologised but no remedial action offered. Had the other guest not informed me, my son and other guests could have been very sick. Staff need to be trained to check sell by dates on items at offer at breakfast, before putting them out for guests to use. We had another issue with the travel cot supplied, it didn’t have a proper mattress, just a folded up board. Reception did offer to bring up towels/sheets to fold and act as a mattress but I thought this was poor. We ended up buying a travel cot mattress for our stay. These combined issues affected our stay so can’t give more than 2 stars.

sadly the apartment didn't live up to the beautiful Art Deco exterior and communal areas. We stayed during the Commonwealth Games, which presumably accounted for the massive price rise (over £1500 more than the current listing price for the same apartment) Let me first say that as a positive, I couldn't fault the staff there - particularly the cleaners and the maintenance man we encountered. However, for the price we paid (or even for the current list price) I did feel let down. The bed was very small, and the bedroom itself was stiflingly hot, despite the open windows and the fans, which worked almost constantly while we were there. In fact, my husband slept quite a few nights on the sofa for this reason. The television kept switching itself off and although we reported this on more than one occasion, it was unable to be fixed while we were there. The toilet seat lid came off in our hands on the first night we were there, and this happened again even after it had been ”fixed” twice, so in the end we just left it off. We were unable to leave the windows open at night due to frequent noises from outside of bottles/glasses being emptied into bins from (presumably) local pubs. All in all, I would not stay here again, nor would I recommend it to any of my friends. I do realise however, from reading other reviews, that other people have had a different experience from the one we had, but it's not for us.

Generally good for short trip over the weekend, great location with access to public parking and car parks. However the lift wasn’t working properly leading to delays. In room facilities get dated and so can tailor just basic needs, cleanliness just ok barely borderline 3 stars. Staffs are friendly and helpful, many staffs at the canteen during breakfast times, responsive and friendly. Passed for the money spent increasing overall cleanliness and better quality towels etc. would help increase rating.

I would stay here again! I loved the location of the hotel. It is right inbetween the city center (New Street Station & Bullring) and the beautiful Brindley Place are by the old canal. The room itself was clean and looked mostly like it was in the picture, I also had a pretty cool view onto the old canal from the 15th floor. The carpet and the couch looked a bit ”worn down”, but it was clean nonetheless. The staff was friendly, nice and very helpful. It was nice that the breakfast was included and there was a good choice of breakfast options. I can 100% recommend this hotel when staying in Birmingham. I had a nice time and didn't miss anything while staying at the Holiday Inn Express.

I stopped here one night with friends for my birthday. The hotel is easy to get to, and the location is excellent as it’s located on Broad Street, near Brindley Place which hosts a wide range of bars and pubs. So if you’re visiting Birmingham to have a drunken, night out or a special occasion then this hotel is perfect. There’s also parking on site behind the hotel which is very handy, unfortunately the car park isn’t discounted for guests stopping in the hotel. After waiting in a small queue, we attempted to check in at 14:30 (half hour earlier than check in ‘opens’) we were told the room wasn’t ready. Which wasn’t an issue as they had luggage storage available. We can back to check in at 16:00 and the queue was horrendous. I’ve never seen a queue as big as this to check in for a hotel before. We waited for 20 minutes until we checked in. The room was spacious, clean and well equipped. Although there were coffee cups left behind the curtains upon entry. The bathroom was very modern and had a walk in shower. The beds were unbelievably comfy and had plug sockets by the side of the bed which is a massive plus as not every hotel has this. Luckily, it was a quicker process checking out as you can just pop your keys in the ‘express checkout box’. Overall, a comfortable night stay in the heart of Birmingham, unfortunately the check in was horrific.

Friendly staff with clean rooms.The kitchenette was good together with a fridge and a washing machine. It took 15 minutes walk to the Birmingham New Street Train Station with up and downs along the road. However the hotel was located near the canal and the Central library. Restaurants and bars were easily found close to the hotel. Recommended when the budget is your concern.

Excellent hotel brilliant location close to bars and restaurants 15 minute walk to the town centre Breakfast lovely buffet style lots of choice Spotlessly clean rooms comfortable beds

Shane was really helpful in suggesting food and drinks and it was a nice, relaxed environment at the bar for our food. The food was well presented and tasty. The superfood salad was really nice. Definitely have the extra chicken. The desserts were also excellent. Sticky toffee pudding and chocolate brownie were also great. Would recommend it for a relaxing drink and food. Great service. Shane and Jessica were really nice.